Saturday, I ordered an electric Remington pole saw, which was home when I got off work today. Opened it up, snapped the 2 sections of the pole together, then noticed the clasp was broken on the pole, that allows the slide to unlock. Great. The two pole sections don't come undone once you put them together, as a safety feature. Contacted the zon, and wanted a refund, but explained that I couldn't get the pole apart. They gave me a number for Remington, to see if there was some "secret" way of getting it undone. Called them up, and long story short, they're sending me a whole new saw. They told me to keep the other one, which is nice, because you can take the saw off the pole, and use it as a regular chain saw. Not to mention, I can still use it on the pole, just can't use the bottom slide, but still can the top. A pain in the ass, but ended up getting a great deal.