I have a Visionary I as well. I didn't notice the backspacer until I read this thread. Then I took out my Visionary and inspected. Sure enough, there is a small cut o nthe backspacer. It's not as bad as yours, maybe because I usually use thumbstuds for opening and closing, instead of flicking, but it's definitely there. There's also a tiny bit of up and down blade play. Not enough to hinder use, but annoying nonetheless.
SOG's Warrenty is the Worse
- Thread starter ROBB
- Start date
I sent a SOG in to the warranty department once. It came back with a note that said, "your problem doesn't exist, but I did sharpen your knife for you while it was here".
The guy, I swear, took 3/8" off the tip of the knife.
I sent a Leatherman in once. I got a new Leatherman in the mail.
I sent an Emerson in once. I got a new Emerson in the mail.
I sent a Benchmade in once. I got a new.........well, you get the idea.
The guy, I swear, took 3/8" off the tip of the knife.
I sent a Leatherman in once. I got a new Leatherman in the mail.
I sent an Emerson in once. I got a new Emerson in the mail.
I sent a Benchmade in once. I got a new.........well, you get the idea.
ohmyheckinslc
Gold Member
- Joined
- Nov 4, 2005
- Messages
- 1,141
I've got a Vulcan which hits the back spacer too (but only if the Arc Lock is pulled back), I assumed this was just a design oversight, rather than a manufacturing defect. Kind of annoying, but I really like the Vulcan, other than that.
- Joined
- Dec 19, 2006
- Messages
- 412
i was hoping to expand my SOG knife base with a folder or two to go with my Tech Bowie and SOG Fusion Tomahawk. at this point i have desided to move to other companies. its a damn shame because i have always liked the military history and heritage that they had. i will keep an eye on the forum to see if things improve.
------ Eric
------ Eric
I do not see a point in not considering a company based one a few bad opinions and experiences. Out of the hundreds or thousands of sogs sold I dont think all have had bad experiences. I had a couple bad experiences with Surefire customer service and faulty products more than once but I still have not gave up totally.
- Joined
- Nov 17, 1999
- Messages
- 3,061
Its been 11 days since Chris posted that he would look into it - that's about 8 or 9 working days to accomplish any/all of the following;
- Find out who took the initial Call from ROBB - have a Mgr ask that Rep why she responded with false info by saying that the problem with the Visionary was the way it was designed
- Address the issues expressed by ROBB with the Warranty Dept / Cust Service Mgr.
- Explore possible permanent resolutions (such as retraining, call review by a Cust Serv Mgr to insure proper procedure, secondary approval by a Warranty Dept Mgr before returning a "fixed" knife, etc.)
- Have someone in QC/Engineering pull and inspect recent Visionary models and check for the same issue
- Have someone else in QC/Engineering pull samples of older retained samples of both the X-Ray Mini and Visionary models to see if they are within tolerances as outlined on the Specs/Drawings
- Alert the Manuf personnel and Foreman to this issue on different Models
- Respond to ROBB with an explanation and solution.
- Find out who took the initial Call from ROBB - have a Mgr ask that Rep why she responded with false info by saying that the problem with the Visionary was the way it was designed
- Address the issues expressed by ROBB with the Warranty Dept / Cust Service Mgr.
- Explore possible permanent resolutions (such as retraining, call review by a Cust Serv Mgr to insure proper procedure, secondary approval by a Warranty Dept Mgr before returning a "fixed" knife, etc.)
- Have someone in QC/Engineering pull and inspect recent Visionary models and check for the same issue
- Have someone else in QC/Engineering pull samples of older retained samples of both the X-Ray Mini and Visionary models to see if they are within tolerances as outlined on the Specs/Drawings
- Alert the Manuf personnel and Foreman to this issue on different Models
- Respond to ROBB with an explanation and solution.
Last edited:
I may be the black sheep here, but i have had nothing but good service from SOG. I sent in an OLD PowerPlier that i broke and they replaced the head for free and polished the whole thing. I was not home when UPS came calling and it got sent back to the USA. I offered to pay for shipping back to Canada and SOG shipped it free again.
I emailed about a new spring for my Flash2, SOG sent TWO new springs .
In the OP's case I seriously think a SOG tech was having a sh***y day and dropped the ball....i dunno, i could be wrong.
I do think though that if there is a problem, go to the DEALER first, and if that does not work, then contact SOG directly, as that is the fastest route.
I emailed about a new spring for my Flash2, SOG sent TWO new springs .
In the OP's case I seriously think a SOG tech was having a sh***y day and dropped the ball....i dunno, i could be wrong.
I do think though that if there is a problem, go to the DEALER first, and if that does not work, then contact SOG directly, as that is the fastest route.
- Joined
- Jan 26, 2008
- Messages
- 126
You're not alone, Bushman5.
Within the last year, I e-mailed SOG about an original-design Paratool that refused to take an adjustment. I got a quick reply and, within ten days after sending it back for an official look-see, I had a brand-new, redesigned Paratool in my hands -- including the optional saw blade I'd added to my original.
No complaints here. :thumbup:
Bobby B
No more Mr. Knife-guy
- Joined
- May 18, 2001
- Messages
- 3,053
This is interesting.
I became a SOG collector because of excellent customer service, and over the years that has been the case.
From the other side I have heard stories about what gets sent as warranty.
This sounds pretty straightforward, I am curious to hear the reply a well.
I became a SOG collector because of excellent customer service, and over the years that has been the case.
From the other side I have heard stories about what gets sent as warranty.
This sounds pretty straightforward, I am curious to hear the reply a well.
Robb
I have not responded to your email because I did not receive one. It must have gotten caught in our spam filter here. Yes, I know lame excuse but it is the truth and I do get an excessive amount of spam. More so than anyone else here in the office. I am going to send ROBB a PM right after posting this.
Yes, I had left it at that I acknowledged that there was an issue. I pulled my personal Visionary I out and it has a similar mark in the liner of the handle. Although it is smaller than ROBB's. I have checked with Engineering and checked the stock we have on hand here. The ones I checked in stock did not hit the back spacer. I am guessing the one that ROBB has, like mine is from the early production. The issue was addressed a while ago and changes have been made.
As for the CS issue. We are working on this and addressing other issues with this. I am checking in with them and making sure that customers are handled with respect and warranty issues are handled properly.
I think that cover most of the issues. Yes, it did take me a a little while to get this posted but I was out sick and there were other issues that arose that ended up taking precedence over this.
Thanks and if there are other issues please let us know.
A few days after buying the SOG Aegis I noticed an annoying amount of blade play (side to side / up and down). After a few weeks the torx screw had been almost fully stripped from my constant ( and careful) adjustments. I sent it to SOG with a detailed and polite letter stating my reasons for sending it back to them.
A few weeks later I received it back and upon opening the box found the knife in exactly the same condition and a note stating that everything was fine (I think it said something like "sharp, secure and safe"). I was not pleased.
I ended up giving it to a friend (who knows zilch about knives) as a gift and he loved it.
Moral of the story is, if you don't like something give it to someone who will. Oh, that and SOG's repair service is abysmal.
A few weeks later I received it back and upon opening the box found the knife in exactly the same condition and a note stating that everything was fine (I think it said something like "sharp, secure and safe"). I was not pleased.
I ended up giving it to a friend (who knows zilch about knives) as a gift and he loved it.
Moral of the story is, if you don't like something give it to someone who will. Oh, that and SOG's repair service is abysmal.
- Joined
- Aug 21, 2005
- Messages
- 386
That is disappointing. 2nd case of "returning to sender in original condition". SOG should look into what is happening to the 'excellent lifetime warranty' that it has.
OCPwnage, I suggest you give the warranty dept a call or at least email them next time to discuss the issue before you send it in. Also, say you're a bladeforums member!
OCPwnage, I suggest you give the warranty dept a call or at least email them next time to discuss the issue before you send it in. Also, say you're a bladeforums member!
There won't be a next time, but when I sent SOG my Aegis I called first (I had a few questions regarding the shipping). I'm actually pretty sure I got the same "mystery woman" others here have mentioned. While she did seem a bit frank, she was never outright insulting. At the very least she was helpful enough to answer all my questions and concerns.
Also, say you're a bladeforums member!
I'll remember to, now that I am
Last edited:
Chris@SOG it has been 3 days since you posted. I have NOT received any messege from you or anyone at SOG. I have checked my personel messeges and Blade Forum messeges-Nothing. I will not post about this anymore. I will not buy anymore SOG products. As far as I'm concerned my original title about SOG Warrenty is correct :barf:.
- Joined
- Mar 26, 2007
- Messages
- 1,925
This is disappointing news to hear...
Robb
I posted an email to you using the forums here. I'll do it again right now. If you want you are free to email me at marketing@sogknives.com.
I posted an email to you using the forums here. I'll do it again right now. If you want you are free to email me at marketing@sogknives.com.