- Joined
- Aug 6, 2014
- Messages
- 33
Over two months ago I sent my Endura 4 black blade in to spyderco because it was becoming harder and harder to open. I hadn't heard from them so I sent in an email asking when I'd expect to have my knife returned. I was told that Spyderco had not received it, she asked me for my address and continued her search. Later she said it had definitely not arrived, bummer. Not her fault, but still sucks. I thought my journey would end here.
At this point I was saving up to buy another spyderco (The black bladed szabo) and had no ill will towards the company at all....
A week or so later I receive a package in the mail from spyderco, my first thought is: "Holy shit they sent me a replacement, spyderco is the fucking best!"
Upon opening the package I found only a couple pieces of paper, a catalog and price guide.... at this point my heart sank and I tossed the papers and booklet onto the table.
I returned to them the next morning, I flipped through the booklet, saw a couple decent knives (the szabo black blade... my god is that a gorgeous knife, but I would never be able to afford it). A gold spyderco logo stamped on one of the papers caught my eye and I picked them up to read them. The papers specifically stated that spyderco was in possession of my knife and I had the option of it being sent back to me as they couldn't repair it. I was thrilled, as a friend recently offered to fix it for free as he had the same problem on a similar spyderco. I immediately called their customer service line but no one answered, I called 4 times the next day, same thing. Finally on the third day my 2nd call went through, and I gave them my ref number and said I was choosing the option to have my knife returned to me. The lady told me that those particular papers were sent by accident, and blamed it on a nameless intern. I don't know how it could have been sent by accident, it had my name, address, knife model number, and ref number.
So this is the emotional rollercoaster spyderco took me on:
Up: Awesome! My first (of hopefully many) spyderco!
Down: My knife is broken :|
Up: It's covered under warranty!
Down: Spyderco never received my knife. :/
Up: OH LOOK! A package from spyderco! Maybe they finally got my knife and repaired it and sent it back, or even gave me a brand new one!
Down: Nope, catalog and some papers. :|
Up: Papers say they have my knife and can send it back to me!
Down: Customer service said official papers were sent in error, and still don't have my knife. :'(
I REALLY wanted to like spyderco as a company. The Endura 4 was fine and was my edc until it started acting up. I just don't know anymore, they have some really attractive blades (Re: Szabo black blade) but I just don't buy things that don't have good customer service.
I don't expect anything to come out of this post, it will likely be archived and forgotten about like the other forum posts I saw when I searched "Spyderco customer service forum."
Just want people to know about my experience with spyderco as a first (and likely last) time buyer.
I do have emails and the official papers to prove this timeline. Don't want to upload them as I think it would be finger pointing at the Customer Service representative, but I can upload them and send them to a mod or spyderco representative as proof.
At this point I was saving up to buy another spyderco (The black bladed szabo) and had no ill will towards the company at all....
A week or so later I receive a package in the mail from spyderco, my first thought is: "Holy shit they sent me a replacement, spyderco is the fucking best!"
Upon opening the package I found only a couple pieces of paper, a catalog and price guide.... at this point my heart sank and I tossed the papers and booklet onto the table.
I returned to them the next morning, I flipped through the booklet, saw a couple decent knives (the szabo black blade... my god is that a gorgeous knife, but I would never be able to afford it). A gold spyderco logo stamped on one of the papers caught my eye and I picked them up to read them. The papers specifically stated that spyderco was in possession of my knife and I had the option of it being sent back to me as they couldn't repair it. I was thrilled, as a friend recently offered to fix it for free as he had the same problem on a similar spyderco. I immediately called their customer service line but no one answered, I called 4 times the next day, same thing. Finally on the third day my 2nd call went through, and I gave them my ref number and said I was choosing the option to have my knife returned to me. The lady told me that those particular papers were sent by accident, and blamed it on a nameless intern. I don't know how it could have been sent by accident, it had my name, address, knife model number, and ref number.
So this is the emotional rollercoaster spyderco took me on:
Up: Awesome! My first (of hopefully many) spyderco!
Down: My knife is broken :|
Up: It's covered under warranty!
Down: Spyderco never received my knife. :/
Up: OH LOOK! A package from spyderco! Maybe they finally got my knife and repaired it and sent it back, or even gave me a brand new one!
Down: Nope, catalog and some papers. :|
Up: Papers say they have my knife and can send it back to me!
Down: Customer service said official papers were sent in error, and still don't have my knife. :'(
I REALLY wanted to like spyderco as a company. The Endura 4 was fine and was my edc until it started acting up. I just don't know anymore, they have some really attractive blades (Re: Szabo black blade) but I just don't buy things that don't have good customer service.
I don't expect anything to come out of this post, it will likely be archived and forgotten about like the other forum posts I saw when I searched "Spyderco customer service forum."
Just want people to know about my experience with spyderco as a first (and likely last) time buyer.
I do have emails and the official papers to prove this timeline. Don't want to upload them as I think it would be finger pointing at the Customer Service representative, but I can upload them and send them to a mod or spyderco representative as proof.
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