Hello,
I have really enjoyed using my SOG Terminus XR, and am excited about multiple of your new offerings. However, living in Canada I cannot send my knife back into warranty when my XR Lock spring breaks. I currently have two SOG terminus XR's with broken XR springs sitting in a draw. When my AXIS lock breaks, benchmade will now ship me the omega springs or parts due to the problems with the CBSA. I understand this is expensive to ship to Canada, however as SOG moves into the more "premium" market I hope their warrant also will reflect that. My suggestion is, if at the current time it isn't practical for you to ship parts (especially the XR spring replacements), that you ship bulk replacement parts that could be sold by approved SOG retailers in Canada. Curious to hear about what others think about selling replacement parts? While (slightly) more expensive for the customer, I feel the ability to sell and the cost reduction of bulk shipments of a small item would make it a lot of more cost effective and feasible for the manufacturer. What are you thoughts for this alternative for parts replacement/warranty? What do you think would be an appropriate price for different parts (XR Lock springs for example)?
I have really enjoyed using my SOG Terminus XR, and am excited about multiple of your new offerings. However, living in Canada I cannot send my knife back into warranty when my XR Lock spring breaks. I currently have two SOG terminus XR's with broken XR springs sitting in a draw. When my AXIS lock breaks, benchmade will now ship me the omega springs or parts due to the problems with the CBSA. I understand this is expensive to ship to Canada, however as SOG moves into the more "premium" market I hope their warrant also will reflect that. My suggestion is, if at the current time it isn't practical for you to ship parts (especially the XR spring replacements), that you ship bulk replacement parts that could be sold by approved SOG retailers in Canada. Curious to hear about what others think about selling replacement parts? While (slightly) more expensive for the customer, I feel the ability to sell and the cost reduction of bulk shipments of a small item would make it a lot of more cost effective and feasible for the manufacturer. What are you thoughts for this alternative for parts replacement/warranty? What do you think would be an appropriate price for different parts (XR Lock springs for example)?