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Survive GSO knives

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Magtrucks, Jul 21, 2017.

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  1. JackKnives

    JackKnives

    20
    Aug 12, 2017
    Because that sub-forum is moderated by Survive and it's cult minions. It's the same few people drooling and praising them and crying foul on anyone who's critical of Survive because of there business practice. Sagemode's post #155 up there pretty much sums it up.
     
  2. Organic556

    Organic556 Gold Member Gold Member

    936
    Aug 30, 2015
    I feel for those that have been waiting years. I couldn't stick that out. I was lied to directly twice by the company. Took forever to get my refund returned. Then they took a restocking fee out of it. Knowing they couldn't meet the shipping date. You can get a full custom knife in the amount of time most have been waiting.

    Secondly, I had my calls screened. I called several times about my order. It wasn't until that final time I called and left a voicemail that they answered. I let them know I was gonna file a charge back with my bank. Immediately when I said the word charge back Ellie picked up the phone. I don't believe in coincidences . They were most likely listening to the whole thing, just not answering the phone. I could hear chatter in the near background as well. Sounded like two others were in the room. Take from this what you will. Unnexceptable in my own opinion.
     
  3. MR HAPPY

    MR HAPPY

    694
    Jan 2, 2017
    .
     
    Last edited: Feb 14, 2018
    sharp thoughts and Organic556 like this.
  4. Organic556

    Organic556 Gold Member Gold Member

    936
    Aug 30, 2015

    It didn't make any sense to me either. But with as hard of a time I had just getting the refund, I just didn't want to deal with it anymore with them. So I just had to eat the loss. I guess it's another way for them to make sure they are making some money off the orders. Even if the get refunded. Just my own opinion.
     
  5. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    Not only has it never been shipped it doesn't even exist!
     
    sharp thoughts and LEGION 12 like this.
  6. MR HAPPY

    MR HAPPY

    694
    Jan 2, 2017
    .
     
    Last edited: Feb 14, 2018
    Organic556 likes this.
  7. bhyde

    bhyde UNNECESSARY EVIL Staff Member Super Mod Moderator Platinum Member

    Mar 19, 2002
    Sounds like a good question for the Service and Support forum. It's a question for Spark as the Supers decide individuals based on the rules set forth, but not necessarily the hosted forums or their owners.
    Don't confuse the two. ShepardCC was an individual that the mods can make the decision on. A whole individual forum is different.
     
    moshow9 likes this.
  8. LEGION 12

    LEGION 12 Gold Member Gold Member

    Jan 8, 2009
    A restocking fee you got to be kidding me , insanity .
     
  9. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    One person waited like 3 weeks for his refund and they made him feel lucky that they waived the restocking fee for a knife made out of air.
     
    sharp thoughts likes this.
  10. MR HAPPY

    MR HAPPY

    694
    Jan 2, 2017
    .
     
    Last edited: Feb 14, 2018
    sharp thoughts and Organic556 like this.
  11. stonesell

    stonesell Gold Member Gold Member

    Feb 20, 2009
    Since they haven't come up with a solid business plan in all this time, one might assume that they are going to continue to be cunning, manipulative, and dishonest. The restocking fee, is really a bit too overboard, and it seems like a form of petty thievery.
    Being notorious and scandalous is not a great way to build a loyal customer base, but it does put them at the center of a lot of attention in our knife community forums. Now that everyone is watching, this would be a good time for them to turn it around, and do something great.
     
  12. Cobalt

    Cobalt Gold Member Gold Member

    Dec 23, 1998
    I sent an email this morning, and no response. if I do not hear back by tonight, then I will post on their forum a copy of my email
     
  13. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    Starting a thread in their sub seems to be the only way to get their attention.
     
    sharp thoughts likes this.
  14. pwrdbycotn

    pwrdbycotn Gold Member Gold Member

    Feb 17, 2015
    Now that everyone is watching, it would also be the perfect time for everyone with outstanding orders to cancel them and demand refunds, and help speed up this train wreck. I would argue that the failure of survive? would be the best thing for the knife industry as a whole, and for any unsuspecting future customers. The cancer that is known as survive? should be removed before it is allowed to cause any further damage.
    They are causing the erosion of trust in other makers, causing people to not only lose money via their fake restocking fees, but also causing a loss of time and possibly money when those customers that do want a refund have to devote time begging and pleading instead of focusing on more important matters.
    I hope they fail.
     
  15. GWashington1732

    GWashington1732 Basic Member Basic Member

    Jun 20, 2009

    For many years I worked for a family that ran their business like this. When I first started reading about this fiasco I thought maybe they got into knife making. The customer is always wrong was a matter of policy. To give an example, the boss flipped out for a half hour because someone wanted to order a sub without onions and she would not allow that. There was no shortage of excuses for their failing businesses (plural) and their ineptness was never among them. It's a terrible way to run a business. The (Survive!s)failure will be a slow unspectacular one unless they fix the problem, and the problem seems to be the management.
     
  16. Gavin S.

    Gavin S.

    972
    Apr 9, 2009
    At least there's options for similar products with more realistic business models out there, like Carothers Performance Knives. I can't imagine his biz is suffering from this fiasco.
     
    Organic556 and pwrdbycotn like this.
  17. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    Many have jumped ship for sure.
     
    Organic556 and Gavin S. like this.
  18. Cobalt

    Cobalt Gold Member Gold Member

    Dec 23, 1998
    well, good news, I asked for my money back and they processed it today.
     
  19. JackKnives

    JackKnives

    20
    Aug 12, 2017
    Was there a 10% restocking fee? And how long has it been since you ordered? I'm thinking about doing thing.
     
  20. Sagemode

    Sagemode

    47
    Jul 10, 2017
    I put in a request 2 days ago and haven't heard back yet. A little concerned that data seems to have disappeared on their posts. The attacks of this site is evident because the in crowd hate legitimate concerns.
     
    Last edited: Oct 18, 2017
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