I bought a knife from Evan at Tadgear. Knife arrived timely and opened fine.
It was, however, much smaller than I had anticipated for the measured size.
I emailed him the following:
"Hi Evan.
Just got back from ---------- tonight after visiting my parents. Got the Microtech Mini-UMS. It was delivered perfectly and opens beautifully as promised. Thanks. It is really small, though. Your website description is 100% accurate, I am sure. I guess I"ve just seen other 2.5" bladed knives that are just... well, bigger.
What I pictured as a mini is more like a micro.
Do I have any recourse with you to return it? I have purchased over a dozen knives from both knivesplus and knifeworks, and I don't want to get off on the wrong foot with you at all. Knife is perfect, it's just a lot smaller than I anticipated.
Please let me know if I can return it. I understand that the shipping fee is non-refundable.
Thank you,"
His customer service-friendly tactful reply?
Dave,
We are not a library. I will have to charge you a 5% restocking fee. If you don’t want to be charged the fee, I can:
1. give you store credit for future purchases.
-Evan
evan@tadgear.com
TAD GEAR, Inc.
660-22nd St
San Francisco, CA 94107
U.S.A.
voice: 415-318-8252
fax: 415-318-8251
gee, all this time I thought he was a library:jerkit:
First purchase with him. Guess it was my last, too.
what a putz.
It was, however, much smaller than I had anticipated for the measured size.
I emailed him the following:
"Hi Evan.
Just got back from ---------- tonight after visiting my parents. Got the Microtech Mini-UMS. It was delivered perfectly and opens beautifully as promised. Thanks. It is really small, though. Your website description is 100% accurate, I am sure. I guess I"ve just seen other 2.5" bladed knives that are just... well, bigger.
What I pictured as a mini is more like a micro.
Do I have any recourse with you to return it? I have purchased over a dozen knives from both knivesplus and knifeworks, and I don't want to get off on the wrong foot with you at all. Knife is perfect, it's just a lot smaller than I anticipated.
Please let me know if I can return it. I understand that the shipping fee is non-refundable.
Thank you,"
His customer service-friendly tactful reply?
Dave,
We are not a library. I will have to charge you a 5% restocking fee. If you don’t want to be charged the fee, I can:
1. give you store credit for future purchases.
-Evan
evan@tadgear.com
TAD GEAR, Inc.
660-22nd St
San Francisco, CA 94107
U.S.A.
voice: 415-318-8252
fax: 415-318-8251
gee, all this time I thought he was a library:jerkit:
First purchase with him. Guess it was my last, too.
what a putz.