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Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Thin-Slice, Jan 21, 2017.

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  1. cigarrodog

    cigarrodog Platinum Member Platinum Member

    May 18, 2014
    Sorry for your, loss, Neil. Please accept my condolences.
    Last edited: Jan 23, 2017

    KELAMA Gold Member Gold Member

    Jun 28, 2013
    ^ In the scope of life...upon learning of your families current situation, this gives this rather trivial situation, a very stark perspective. :(

    My deepest condolences, and prayers for you and your families loss, Neil.
  3. SpyderPhreak

    SpyderPhreak Rocketman for hire Platinum Member

    Apr 13, 2004
    Two questions - Is your home wifi external IP address assigned by your carrier a static IP? If not, reboot your modem and see what happens with your brand new external IP address. Next, were you using your home wifi when you sent them the e-mail? I don't know that TNK would be able to definitively know your home IP address by a sent e-mail if you're using Comcast.

    ETA - Ah, just noticed Neal's note about the use of Flash on the website. Since Apple doesn't play nice with Flash, that could certainly be the problem. My condolences Neil. :(
    Last edited: Jan 22, 2017
  4. Thin-Slice


    Jul 4, 2016
    I see a lot of comments and all have merrit in their own way but i have been burned too many times so my policy is "prepare for the worst but expect the best". I first prepare before i expect which is why i always get more info if i dont fully understand it or it seems vague with words like "may".

    Many of you blame my way of responding and it may seem that way but from what i see very few tried looking at it from my perspective. How hard is it to respond to my email with saying "if there is nothing wrong with item we will charge a fee and if something wrong with item then we will not charge the fee" that took me like 5 seconds to write.

    Sent from my iPhone using Tapatalk
  5. pwrdbycotn

    pwrdbycotn Gold Member Gold Member

    Feb 17, 2015
    The reason people aren't looking at it from your perspective, is because it's not the correct perspective. How hard is to make a phone call and have a little human interaction? It helps to build a relationship with a person.
    You wanted them to do something that would have been difficult to do in an email. Neil uses a common-sense approach in his dealings and, as he stated above, only applies the restocking fee in very limited circumstances.
    So they didn't bow down to your every whim, you lose your mind on them and then start an idiotic thread about it. This isn't going well for you.

    Sent from my iPhone using magic
    Last edited: Jan 22, 2017

    KELAMA Gold Member Gold Member

    Jun 28, 2013

    ^ What you've read here, are objective opinions from a few member's trying to give you their perspective.

    With the above stated: If you had any sense of decency at all (especially after reading what Neil just posted), you'd close this thread up, and apologize.

    It would also help if you edited your OP. :thumbup:
    Last edited: Jan 22, 2017
  7. mqqn

    mqqn Gold Member Gold Member

    Nov 12, 2009
    There is a sore loser here, and it is NOT True North.

    Sincere condolences on your loss, Neil.


  8. pwrdbycotn

    pwrdbycotn Gold Member Gold Member

    Feb 17, 2015
    Very sorry to hear of your loss, Neil.

    Sent from my iPhone using magic


    Dec 13, 2012
    I know I can always save a lot of reading when Mqqn posts in a thread like this. Typically, I can read the original post, then find Mqqn's post and get a good summary.
  10. Buddy2311


    Apr 23, 2016
    I have bought and would not hesitate to buy from TrueNorthKnives.
  11. Havana D

    Havana D

    Mar 28, 2009
    It may have taken you five seconds to write, but that doesn't mean that Neil has the five seconds to answer you, as he is running a business.
    It's not as if his day involves sitting at the monitor answering e-mails all day.
    As other posters have said, if you would've called, it would have been clarified for you. A lot quicker, may I add.

    ETA; I'm sorry for your loss, Neil. My condolences to you and your family.
    Last edited: Jan 22, 2017
  12. Thin-Slice


    Jul 4, 2016
    As requested closing as incident seems to be clear to everyone

    Edit: guess cant in this subforum, mods plz close

    Sent from my iPhone using Tapatalk
  13. stonproject


    Nov 22, 2013
    Is your avatar an xray of you? Between your attitude and the starting of this thread, ill assume that it is.

    You're the only sore loser here. A dealer didn't want to deal with your crybaby ass and you got burnt, now your whining about it publically trying to rally the troops, and it backfired on you.

    So what has this thread accomplished?

    1. Gave Neal a chance to show he's a cordial business man.

    2. Thin-slice has effectively showed his true colors and succeeded in alienating himself indefinitely on this forum.
  14. HappyDaddy

    HappyDaddy Gold Member Gold Member

    Dec 21, 2013
    While I'm not sure anyone really needs to see it in order to decide who's "wrong" or "right," I hardly think it would be appropriate to close the thread before Neil has the opportunity to add what he wants to add upon his return.
  15. SpyderPhreak

    SpyderPhreak Rocketman for hire Platinum Member

    Apr 13, 2004
    Does your internet provider use STATIC or DYNAMIC IP addresses??? Simple question.

  16. Thin-Slice


    Jul 4, 2016
    Dont know the answer to that but my home wifi and my friends wifi is a residential service by same company, comcast.
    Should have been same result using the wifi to connect to internet.

    Sent from my iPhone using Tapatalk
  17. SpyderPhreak

    SpyderPhreak Rocketman for hire Platinum Member

    Apr 13, 2004
    Unless you're paying extra for a static IP address, then Comcast uses dynamic IP addresses. Why don't you try rebooting your modem, and then see if the TNK website works.

    Before doing so, go here and check your current IP. Then do it again after reboot. Curious to see the results.
  18. on_the_edge

    on_the_edge Gold Member Gold Member

    Jan 31, 2006
    I'm sorry for your family's loss. I will send smoke and prayers your way. I'm sorry too that the timing of this thread, even its mere existence, has distracted you from matters so much more significant.
  19. Peter Hartwig

    Peter Hartwig

    Feb 29, 2008
    I believe the moderators would still allow his response, but I could be wrong
  20. phil40000


    Oct 29, 2011
    You sound like a problem customer, I work in retail also and you sound like an absolute nightmare to deal with. You choose who to do business with and as business owners we chose who to do business with also. You are not out a dime and still want to run TNK through the wringer, shame on you. Neil and co are good people and are well respected throughout the hobby.

    All you have done with your thread is prove TNK right and make people in this forum very unlikely to deal with you in the future.

    I bet you work for the Government/Council with zero accountability.

    Sent from my iPhone using Tapatalk
    Last edited: Jan 22, 2017
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