I trust Jason's judgement pretty soundly, but yes, people need to remember that Benchmade is:
A) A large company.
B) Busy at the moment.
Even if it were a simple sharpening, a couple weeks from the ship date to receiving it would be a good turnaround. As someone who worked in a repair capacity at one time - much of it being sharpening and edge analysis as it was for surgical equipment, so I'm familiar with the work involved - I can promise everybody that they would be very surprised at just how long it takes to service each piece. And those labor hours add up fast.
Patience will pay off in this case. Jason is pretty active here, I'm sure he will update us when he receives a response. Until then, all we can do is speculate, which isn't very productive.