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Warning: Bestech Warranty Change & Clones

Discussion in 'General Knife Discussion' started by henkh, Sep 20, 2018.

  1. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    Yeah, this doesn't bode well for the resale market.
     
    OilMan and SpySmasher like this.
  2. henkh

    henkh

    545
    May 13, 2015
    To clarify some misunderstanding:
    -The installed customer base owning Bestech Knives will be serviced when they have a warranty request; proof of purchase available or not.
    -The changing policy is to protect/warn customers, resellers and the brand that there are clones out sold by resellers who don't care for their customers.
    -In my opinion there is nothing wrong for a knife buyer to inform you self about the source of your knife. Especially when the pricetag is suspicious.
    -Bestech has their own production facility; hence they produce their products themself. So not produced by WE Knife. Bestech themself produce for well know brands, just as WE Knife does.
     
  3. BadComrade

    BadComrade

    276
    Dec 29, 2017
    I've owned a few Bestech knives and used there customer service/warranty work once.

    All of the knives I've bought from them were exceptional for the money. The warranty work was quick with little questions asked. Its a shame they need to deal with this now being a relatively new knife maker.
     
  4. jbmonkey

    jbmonkey Platinum Member Platinum Member

    Jun 9, 2011
    good info thanks....

    and wow some of the Chinese are cloning and harming their own........even budget quality like bestech. no line some wont cross for a buck.......is what it is. glad I'm aware now. thank you.
     
  5. BilboBaggins

    BilboBaggins Gold Member Gold Member

    Feb 14, 2016
    I actually don't know what you are currently saying. What you said in the first post of this thread was 1. Customers need proof of purchase for any warranty work to be covered and 2. Not only do customers need a proof of purchase, they need a proof of purchase from an authorized reseller.

    If your intent was simply to protect/warn customers, then a simple press release that does not change your warranty policy would have worked. Instead, you have created almost insurmountable barriers to warranty work.
     
    marrenmiller likes this.
  6. BilboBaggins

    BilboBaggins Gold Member Gold Member

    Feb 14, 2016
    QFP
     
    Lapedog likes this.
  7. danbot

    danbot Gold Member Gold Member

    Oct 31, 2009
    It was just a matter of time. Should see a crackdown in China soon reminding the thieves to only clone foreign designs!
     
    palonej, b00n and jbmonkey like this.
  8. dwdickey

    dwdickey

    261
    Feb 14, 2014
    Hmm...i think some of you have your priorities misplaced. Last I checked a receipt or proof of purchase was required by nearly every retailer to make a return or product exchange. Why is it any different for a manuafacuter if they ask for the same.

    I guess their second option would be to confiscate any knockoff clone sent to them for service and destroy it then send you a “We’re Sorry” notice, but I’m pretty sure you’d complain about that policy to. In the war against counterfeits you cant make everyone happy.
     
  9. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    This isn't for returns. It's for warranty work. Name an established company that requires proof of purchase from a valid retailer for that.

    That second option is actually fairly common and seems to be what a lot of US companies do when you send a clone in.
     
    palonej, SpySmasher and Lapedog like this.
  10. Hackenslash

    Hackenslash Don't feed the Trolls Platinum Member

    Jul 25, 2014
    That may be common practice at Wal-Mart or Macy's but it's not common among knife manufacturers. I've never had a knife producer require a proof of purchase to service or repair a knife. I bought a used Spyderco here on the Exchange that I knew had issues and I wasn't able to fix them. I sent the knife to Spyderco with full disclosure that I'd bought the knife used, had no receipt from an authorized re-seller and they still made the knife right. That's stellar customer service!

    What Bestech is doing is failing in their due diligence to root out the counterfeits and placing the burden on their customers.

    "Recently we became aware of the fact some resellers (especially on Ebay & Amazon) are offering Bestech products for prices that are not possible. We have all reasons to assume these products are not authentic Bestech products."

    That's not acceptable. If they suspect counterfeit knives on The Bay they need to buy some of those knives, disassemble them, learn how to identify real from fake. That's what Spyderco, ZT, Benchmade and even other reputable Chinese manufacturers have done and continue to do. All Bestech has is a "suspicion" based on price with no real research to back it up. That's lazy and that's bad customer service.

    This is a total cop out on the part of Bestech and I won't be buying any more of their knives with this policy in place. I'm all for fighting counterfeits but not if the manufacturer places all the liability on the consumer.
     
    palonej, MolokaiRider, OilMan and 3 others like this.
  11. jbmonkey

    jbmonkey Platinum Member Platinum Member

    Jun 9, 2011
    naw, im okay with them using some sort of policy to protect themselves and us to a limited degree.

    some feel that way, I dont. I think some of the dislike is the way it could read is bestech cant figure out whats real and what isnt. so the owner has to prove or lose. not saying it is that way but it could be interpreted that way.

    I'd rather get the real product and authorized dealers setup isnt a bad way to protect us.
     
  12. afishhunter

    afishhunter Basic Member Basic Member

    Oct 21, 2014
    All this does is guarantee I will never purchase one of their products.

    As for the "clones" ... I would not be surprised if the alleged clones are Bestech seconds or thirds that should never have left the factory.
    Don't the scum that make clones only clone popular models of well known brands?
     
    Hackenslash likes this.
  13. jbmonkey

    jbmonkey Platinum Member Platinum Member

    Jun 9, 2011
    seems nowadays they'll clone/copy etc anything that sells. regardless of brand or model.
     
  14. Lapedog

    Lapedog

    Dec 7, 2016
    What about everyone that has already purchased Bestech knives and thrown away the receipt.

    Why can’t Bestech tell a knife is real or fake by just looking at it?

    The only reason why would be the factories that are producing for Bestech are making more than they are supposed to in order to sell on their own and thus the “clones” are actually identical to Bestechs.

    Sounds like a problem Bestech should fix on their end rather than screwing their customers over.
     
    afishhunter and marrenmiller like this.
  15. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    I'm not accusing anyone of anything but this is the only circumstance I can think of where such a policy would make sense.
     
  16. Ryanol

    Ryanol

    778
    Aug 24, 2011
    Wouldn't it be nice to know that the knives you buy aren't manufactured by the same OEMs that make clones - if only it were possible....
     
    danbot likes this.
  17. Ryanol

    Ryanol

    778
    Aug 24, 2011
    I mean where do you draw the line on a clone I guess is the question?

    If you look up Wayeah Knives & Tools Co which lists the same address as WE Knives there are definitely some kit carson looking knives and quite a few fixed blades with very similar handle milling and talon holes to a Busse.

    Does it have to have the trademark to be a clone?
     
  18. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    Oh, I wasn't even talking about them cloning. Only that factory seconds or additional production being sold as "Bestech" would be a possible validation for such a warranty policy.
     
  19. SpySmasher

    SpySmasher Lead Guitar

    Sep 1, 2016
    I like you, henkh, but you can't have it both ways.

    What do you mean by "installed customer base?"
    Going forward, will warranty issues ever require a proof of purchase?
    If yes, under what conditions?

    Please be specific because your statements could reasonably be construed as contradictory.
     
    henkh and BilboBaggins like this.
  20. KooKooforKukripuffs

    KooKooforKukripuffs

    299
    Jul 25, 2018
    I find it ironic that a Chinese company is complaining about clones, lol
     

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