- Joined
- Aug 27, 2012
- Messages
- 1,238
Lots of drama in the OP video over a $50 knife. I'm sure he has a legitimate gripe, but he also has a considerable grudge. They changed the design. Take a deep breath and move on.
He had established a good working relationship with Schrade, and that knife was sort of the final culmination of his efforts. While there are no guarantees in the industry, considering how the Schrade brand has changed hands and had its legacy diluted over time, I'm sure he thought any disagreements over the design and materials had long since been worked out.
I had always assumed Schrade to be nothing more than a Taylor Brand "imprint" with nothing behind it, but when I did end up breaking my only recent Schrade (SCHF36) due to a flaw, my phone call was immediately picked up by a very nice, helpful lady who answered "Schrade" rather than "Taylor Brands" and was able to process a warranty claim with no hassles or questions asked. But although I do own a couple of Smith & Wesson firearms and a couple of older fixed blades that are decent, I wouldn't consider one of the current ones. My customer service experiences with them have been a mixed bag to put it nicely. I'll continue avoiding their knives, and apparently Schrade as well from now on.