I just bought a We knife company #703E. They were sold out till mid September. This model is from their Value line. Luckily I was trolling the secondary market and found one brand new. I cot it a few days later and the quality is the same as there expensive line. they even use Titanium for their screws and I think the backspacer is also TI. I took it out and started to play with and oil it but it didn't need it. Now for the bad news, the detent was so weak that it had no ooomf. I went online and e-mailed them. They told me to contact their U.S. warranty office. I did and got a very quick response. He told me where to send it. He got it in 3 days adjusted it and put it in the mail today, fixed. This to me is a company that wants business and also wants to please the customer as bet they can. When I heard his voice it sounded very familiar even though the name was different. It turns out that it was who I thought it was. He is a EDC reviewer on YouTube who i had commented on one of his video's and he responded very quickly. Altogether this was a very pleasant experience which is not always the case. WE knife co. gets an A in my book and will no doubt buy more knives. I forgot to mention that there is a phone number to call in the U.S. and if he's not there he gets back to very quickly.