White Mountain Knives

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Spinny

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Jan 6, 2014
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439
This may be the best customer service I've ever received...

Purchased a Spyderco Stretch on Amazon through a third-party seller White Mountain Knives. I've dealt with them in the past mostly on eBay and I'd never had a problem. They typically sell brand new knives, but the Stretch was sold as "new with no box". Here's the message I sent to them today when the knife arrived:


On Thu, Dec 17, 2015 at 11:39 AM, XXXXXXXXXX - Amazon Marketplace <[e-mail address removed]> wrote:
Order ID 114-xxxxxxxxxxxxxxxx:
1 of Spyderco Stretch Lightweight plain Edge Knife,Black [ASIN: B002FSGYNM]


I have made several purchases from White Mountain Knives, both on Amazon and eBay and have always been pleased. This knife's condition was stated as "new with no box". The knife arrived today and I immediately noticed obvious wear on the cutting edge in the form of dull flat spots near the belly and tip of the blade. I can easily sharpen the edge, but I just wanted to share my disappointment that the quality of the knife was overstated in the description. Truly brand new versions of this knife can be purchased for about $10 more, so [in] this case I think the knife was overpriced given the fact that it's truly used.​


That was my entire message. I did not ask for anything. I was just giving them feedback (privately, I've never posted negative feedback publicly). And here was their reply 8 minutes later....


On Thu, Dec 17, 2015 at 11:47 AM, White Mountain Knives - Amazon Marketplace <[e-mail address removed]> wrote:

Hi Seth,

I apologize. I posted it too quickly without properly inspecting the knife.
I will refund half of your money back through Amazon.

Thanks for the business,
Justin​



WHAT!?!? At most I was expecting maybe an offer to return the knife which I probably wouldn't have even bothered doing. My email to them was really just for feedback, as all sellers should appreciate so they can improve their businesses.

I will certainly not hesitate to purchase from them in the future. Unbelievable.
 
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I ordered 2 knives from him, he forgot to combine shipping. I Emailed about it and was promptly offered free shipping and a discount on my next order which was perfectly fine with me. Excellent customer service and great communication! Thumbs up!
 
I have purchased a couple of dozen knives from White Mountain Knives over the years and they have been nothing short of the best with every transaction. Jason definitely gets a thumbs up in my book.
 
I just purchased a CRKT Eraser from WMK and had a flawless experience! Knife as expected with lightening delivery. I will be back to WMK very shortly.
 
I had awesome shipping speed from White Mountain knives recently for Xmas. My knife went out on the same day, and left the post office within a couple hours from ordering. Excellent cs. Sometimes I avoid buying from lesser known websites in fear of slow turn around times. Well this was the quickest I've ever had my order shipped out the door. A++
 
God, exceptional customer service makes all the difference doesn't it? I was recently blown away with my experience with CobbleBlade. So many makers don't realise how important this is. Communication, response time, care.
 
Iv'e bought several knives from Justin and he ALWAYS has worked with me on price and blows away other dealers iv'e dealt with by far, he's my go to guy when trying to find best price on a knife!

Truly does not surprise me that he went above and beyond for you.
 
Bought a few knives from him and I had exceptionally good service from WMK. I noticed that if you frequent his site he has some great bargains that nobody can touch. Quick shipping and very quick response to e-mails.
Plan to use him for much of my new knife purchases.
 
Picked up a really sweet Maxpidition back pack from them last year and it was at my house next day . Shipping from NH to MA . Good deal on it too .
 
WMK and Especially Justin...
Just a great person..
Follow up after getting a knife
AND as much as reaching out to say hello and if
I might be looking for anything special.

AAA business..The best CS Amongst the best
 
Justin just came through for me again with a screaming deal on a M390 Modus! (great knife!)
 
I just completed my very first US knife buy and it went thru Justin of White Mountain Knives! WMK seems to be one of the few to offer affordable/inexpensive international shipping, they're also on ebay. I could track the small parcel even in the destination country (registered letter 'Einschreiben Einwurf'). I had no problems whatsoever with the order/the shipment, so kudos and thanks a million to this fantastic seller. Highly recommended from my part (and i am in gemani)! :thumbsup:

I am going to check with him first for my next US knife related inquiries/orders. Will be a pleasure to do business with WMK again! :cool:

Grateful and fully satisfied WMK customer here. Best wishes, kreisler
 
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White Mountain Knives and Justin have a true and caring heart for our Service Members, and public servants (law, fire, rescue,1st responders) Justin went the extra mile to help with a special project. A huge thank you to them.

I can say this is truly a top notch company for ALL your knife needs.
 
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