https://en.wikipedia.org/wiki/Exit,_Voice,_and_Loyalty
My family used to own a very very very fancy French restaurant. There was a gentleman who used to eat there 5 times a week, minimum, for many years. One day he just simply stopped coming. My Uncle and I saw him on the street a while later and said "We haven't seen you in a while! What happened?" He replied that the last time he came in, his soup was not hot when it was served. Had he let us know, we would have 1) found out where WE went wrong and FIXED the source of the problem, 2) given him a fresh bowl of soup, 3) Bought him a drink, and 4) probably even comped his entire meal.
Often in high end goods like CRKs, fancy cars, and fancy restaurants, people have expectations of perfection, which are not unreasonable given the cost and workmanship involved. But when something does goes wrong as it inevitably will, the best thing you can do is "complain" or to put it more nicely, let them know that something went wrong. That is the difference between a well run business and a lousy one. A lousy one will blow you off, just doing enough to get you out the door. A good one will own the problem, fix the cause, and make the customer happy. My take on it is in fact, a good business will be thankful to such a customer because their feedback will help to bring them nearer to perfection.