- Joined
- Jan 26, 2012
- Messages
- 28,933
If I wasn't happy with a product and thought it was defective, I'd keep sending it back until it was right or I'd request a refund.
If folks think this is a larger problem that they want solved, even more reason to keep sending them back until they are right.
If folks don't care about ZT actually fixing this perceived large issue, then give up and move on to the many other brands and lock types.
I'm not sure what other venues customers can publicly address concerns to ZT, I don't do social media. Perhaps if folks are really concerned about this issue there might be other places to get a public response from ZT. None of my ZTs have this issue but if ZT didn't fix an issue I had, I'd be looking at putting public pressure on them in a venue they participated.
If folks think this is a larger problem that they want solved, even more reason to keep sending them back until they are right.
If folks don't care about ZT actually fixing this perceived large issue, then give up and move on to the many other brands and lock types.
I'm not sure what other venues customers can publicly address concerns to ZT, I don't do social media. Perhaps if folks are really concerned about this issue there might be other places to get a public response from ZT. None of my ZTs have this issue but if ZT didn't fix an issue I had, I'd be looking at putting public pressure on them in a venue they participated.