RLR - Sorry for the sadness, especially in Canada. I's a pain in the butt to import an item from another country and not be pleased. My apologies, we'll try to fix.
Thanx Bram, yes, you are biased.
In reality, we spend a great deal of time, effort, money & focus to try to provide production knives with "custom quality". I believe the real test is using our knives against another, day after day. Compare again in a year or so.
I imagine the definition for quality could offer argument from several directions. For Spyderco, the "Quality" standards are set based on "Reliable High Performance" over time.
I've seen "very high quality" looking items (fit, finish, etc.) fall apart after a little use. I quess that it depends on what type of "Quality" you are seeking.
"Collector' vs "user" ??
For Spyderco, the long term quality needed by the user for reliable High performance is the goal.
Much of our quality is invisible to the buyer. CPM440V looks the same as 420J2 on a blade. Sharp edges are easier to see (feel) than good steel, good heat treat, strong locks, etc.) Many say "You are paying for the name" or "What'is in a name?" The answer is "trust".
sal