I totally agree. I have placed many orders with these fine folks and not been disappointed.
On one occasion the item I received was not what I expected. I gave them a call to see what had gone wrong and we found that the webmaster had mistakenly swapped the image of two very similar knives. They offered to ship me, overnight and free of charge, the pictured knife. They offered this in advance of me sending the other knife back, which is unheard of in retail. Nowhere, and I mean nowhere, have I received service this good. I make all my production knife purchases from them and recommend them any time I talk to someone about purchasing a knife.