Background:
I bought an SR1-lite back in April 2023. Last month Feb 2024 I ran into a youtube video explaining a problem in the closing of the knife. I linked the video.
I checked my SR1-lite, which I havent done much other than use it for the fidget factor. And YEP, I saw the rolling of the edge mentioned in the video.
So I talked to a GSM rep and provided photos. Got a case opened March 7th, and got a replacement knife today March 23. Took 2 weeks. This was the first time I've gone through this process. Is this normal?
I bought an SR1-lite back in April 2023. Last month Feb 2024 I ran into a youtube video explaining a problem in the closing of the knife. I linked the video.
I checked my SR1-lite, which I havent done much other than use it for the fidget factor. And YEP, I saw the rolling of the edge mentioned in the video.
So I talked to a GSM rep and provided photos. Got a case opened March 7th, and got a replacement knife today March 23. Took 2 weeks. This was the first time I've gone through this process. Is this normal?