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Shocking enounter with Neil from TrueNorthKnives

King of the Cheese said:
There are some businesses that think they are there to serve customers, and appreciate the business. Then there are people like Neil, that think customers exist to serve him. I’ve rarely encountered someone so openly arrogant and condescending to their customers, and to think he’s the owner, not some low wage hourly employee.

If dealing with honest customers is so frustrating for him, he should just shutter the business and become a recluse. The guy is always on edge and paranoid.
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I’m always intrigued by the guys that behave this way and manage to stay in business. It appears he’s well known for his attitude.
 
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