So the title of this is just that,, have any of you experienced any recent issues regarding orders, like not receiving them and/or not being able to get in contact with or replied to??
I placed an order on March 2nd (Fri) for a Hapstone premium CBN 600 stone and Gunny Juice 12 micron, of course being fully paid for. On the following day, March 3rd, I realized I had already ordered the Gunny Juice which was in a previous order that was actually already shipped, so I sent an email requesting that it be removed from the order I had just placed. I received a reply to that email saying “done” on March 5th and a few days later my account was refunded. On March 6th I noticed I had not received any confirmation of shipping for the rest of the order containing just the CBN stone, so I sent an email just looking for any information on it because with the 20 plus orders I had placed in the past I’ve always received shipping confirmation the next day. Fast forward a few day which would be 1 week after placing order, I sit with no replies to first, second and third email. I try to call the number listed on website, but can’t get through due to some access code / call screening deal. 8 days later, I send another email really trying to reach out for a resolution or response, but nothing. Up to today, I found an alternate phone number and someone answered and definitely sounded like English was not their first language, but did confirm that I had contacted Gritomatic, understood I had an issue with an order I placed, but while I was explaining the details of the order and asking for a resolution, I kept getting interrupted by the person telling me to text everything to the number I just called and that they would look into it and REPLY RIGHT AWAY. So I stated my name and order number again and agreed. Well the initial text and 2 more messages following still leaves me nowhere. No stone, no reply, no resolution, out $93 and pretty upset. I have placed many orders, have always been 100% satisfied never having any issues. The multiple emails, phone call and texts, there is no excuse not to have given me an explanation, something is definitely going on here and I don’t know what to do. I hope none of you have had or are dealing with something similar with Gritomatic right now but I’m also very curious to know if anyone has. - Joe
I also have pics of everything I was going to post here but looks like I need to format them properly, I’ll try that shortly.
I placed an order on March 2nd (Fri) for a Hapstone premium CBN 600 stone and Gunny Juice 12 micron, of course being fully paid for. On the following day, March 3rd, I realized I had already ordered the Gunny Juice which was in a previous order that was actually already shipped, so I sent an email requesting that it be removed from the order I had just placed. I received a reply to that email saying “done” on March 5th and a few days later my account was refunded. On March 6th I noticed I had not received any confirmation of shipping for the rest of the order containing just the CBN stone, so I sent an email just looking for any information on it because with the 20 plus orders I had placed in the past I’ve always received shipping confirmation the next day. Fast forward a few day which would be 1 week after placing order, I sit with no replies to first, second and third email. I try to call the number listed on website, but can’t get through due to some access code / call screening deal. 8 days later, I send another email really trying to reach out for a resolution or response, but nothing. Up to today, I found an alternate phone number and someone answered and definitely sounded like English was not their first language, but did confirm that I had contacted Gritomatic, understood I had an issue with an order I placed, but while I was explaining the details of the order and asking for a resolution, I kept getting interrupted by the person telling me to text everything to the number I just called and that they would look into it and REPLY RIGHT AWAY. So I stated my name and order number again and agreed. Well the initial text and 2 more messages following still leaves me nowhere. No stone, no reply, no resolution, out $93 and pretty upset. I have placed many orders, have always been 100% satisfied never having any issues. The multiple emails, phone call and texts, there is no excuse not to have given me an explanation, something is definitely going on here and I don’t know what to do. I hope none of you have had or are dealing with something similar with Gritomatic right now but I’m also very curious to know if anyone has. - Joe
I also have pics of everything I was going to post here but looks like I need to format them properly, I’ll try that shortly.