I too have a NWA customer service story. Just today I was browsing the W&SS forum, and came across a pic of a knife from Nick, with a caption that it was available for sale. I was immediately taken with the look of the knife, and knew Nick's superior quality from a Sierra Scout I had owned (and foolishly sold). In fact, I had just earlier in the week considered contacting him to order another knife, a TK in fact. So I PM'd Nick for some specs and detail on the knife. He responded with the info, then dropped the bomb: he'd send it off to me to take a look at, and if I didn't like it, just send it back. Now I've traded emails/PM's with Nick a while back on the Sierra Scout, but he really doesn't know me from Adam. So to just up and send off a $200 knife to someone you don't even know says a lot about the guy. He's willing to go the extra mile for a customer, and he has tremendous confidence in his product. Traits that will earn my business for not only this knife, but undoubtedly a few others down the line. Thanks, Nick!
