Cold Steel If this is sign of the time, we will run out of time. Thank you GSM

[hillbillie hippy]

So at an hour an 6 minutes in, I still continue to hold for the GSM customer service rep to anwser my call in the order it was taken. Never had this issue with Cold Steel.
Anyone else have any experience with GSM warranty claims?

 

[Lee D]

Uh oh, here come the torches and pitchforks lol

 

[ddrew5000]

There's a thread in the Cold Steel forum where someone talks about their GSM warranty experience, I'll see if I can find it.

Here it is
https://www.bladeforums.com/threads/unfortunately-i-have-to-see-gsm-warranty-process.1776316/

 

[hillbillie hippy]

There's a thread in the Cold Steel forum where someone talks about their GSM warranty experience, I'll see if I can find it.

Here it is
https://www.bladeforums.com/threads/unfortunately-i-have-to-see-gsm-warranty-process.1776316/

Thank you

 

[Danke42]

Didn't they fire everyone?

 

[hillbillie hippy]

Didn't they fire everyone?

It made me wonder. I finally spoke to someone and had to send in pictures to make sure the knife would be covered by warranty.

 

[Lee D]

I finally spoke to someone and had to send in pictures to make sure the knife would be covered by warranty.

I would have sent some really crappy pics of the knife and maybe a couple of some dogs humping.

 

[mwhich50]

I left a message at GSM, They returned my call, but I guess now you would be dealing with a even newer company: Gridiron.
This is really confusing. I am just going to stick with the Cold Steel I already have.

 

[USMCPOP]

It's a damned shame when big investment companies with cash buy out other companies and run them into the ground. Then they sell off because they can show improvements in the bottom line. Never mind the fact that they just destroyed the trust and goodwill of all their customers.

 

[K.O.D.]

It's a damned shame when big investment companies with cash buy out other companies and run them into the ground. Then they sell off because they can show improvements in the bottom line. Never mind the fact that they just destroyed the trust and goodwill of all their customers.

Yup, kinda like Disney running Star Wars into the ground.