Another knife with a beautiful blade...
actually two -
close-up of blade and "damascus" pattern -
This is a more conventional "damascus" pattern cladding - but really well done to my eyes. I have a pretty serious problem with this 8 in Chef knife - see later in "STORY"
Why "two"? (story follows, after the photos) -
Isn't that the same? - no, this is the 6.5in chef of the same series.
close-up of 6.5 in blade -
Sizes -
they are full-tang with G-10 handles -
very well done.
Their details -
The brand on the knife is Keemake - I got it from sunnecko on eBay - after negotiating a price for review.
They both feel a bit heavy for the respective sizes (for me) - but both seem well balanced in use, and like other Chinese made "Japanese" knives - really sharp.
Here's another really excellent handling video about this 8 in chef knife -
I differ from him about the curvature - for my cutting I personally like this curvature.
However I do defer to him for his great experience, and really good explanations.
Here's my sorry
STORY:
a comedy/litany of errors -
I ordered the 8 in Chef - received the 6.5 in. When I contacted sunnecko - they just asked if I'd keep it, no offer of getting me the original 8 in knife I ordered.
After making it clear I needed the 8in and not the 6.5 in, they still persisted in asking me to keep the 6.5 in, and to review that instead...
Eventually I said I would keep the 6.5in (since I also did like the smaller knife), if they'd send me the correct 8 in - and re-negotiated a price for that.
I finally got the 8 in chef I originally ordered.
BUT it had a quality control problem - there is a unevenness/kink/ripple to the blade face/surface:
close-up
.. when I contacted sunnecko about this - they did not respond at all. So after waiting 4 days, I wrote to Keemake.com and got almost an immediate response from Sunnecko on eBay.
Thu 5/28/2020 8:01 PM
"
Hi friend,
We feel sorry that our knives didn't satisfy you, but we had to say, it had been made of real Damascus steel. The ripples had been natural for the materials compressed. Hope it is clear now."
They seem to have misunderstood my use of ripple to mean the "damascus" pattern - despite the above pictures.
After explaining I did know about "damascus" patterns, and my complaint was not about the pattern, but the kink in the blade face surface..... this communication also stalled.
So I followed up with another email to Keemake.com about this exchange....
and got yet another immediate response -
"
Dear friend,Good day!We tracked the parcel and just found it had been delivered to you successfully.If everything is OK, could you please help to leave a positive feedback on our account?We will appreciate it very much.Have a nice day!Best Regards,Sunnecko "
er - OK...
I am not happy with this outcome - I don't think I am being unreasonable - I have bought under $10 knives that do not have this problem - sunnecko seem to deliberately want to, or use a "language barrier" to misunderstand my issue, when I believe the photos do show clearly the problem. It almost appears they are more concerned with not having items returned, than any quality issues, or customer satisfaction.
EDIT to ADD -
I initiated a return on eBay for the 8 in Chef. The vendor sunnecko accepted my return almost immediately, but with a return address in China - when the item was shipped from the USA -
but simultaneously
eBay
Sun 5/31/2020 4:43 AM
Contact the seller
Seller sunnecko let us know that they can't buy a return shipping label for you to use for TWIN 8 inch chef knife damascus steel knife slicer vegetable meat kitchen knife.
The seller is still responsible for return shipping costs, so contact them to arrange return shipping.
Obviously I contacted sunnecko re: return shipping - no indication from them how the shipping would be paid.
Then followed various offers of partial refunds - if I revise the negative feedback and close the case.
The last offer which I was willing to accept -
eBay
Fri 6/5/2020 8:17 AM
New message to: sunnecko
I will revise when the (....) partial refund is confirmed.
Thank you.
sunnecko
Could you please help to revise the bad feedback?
We promise what we do for you.
And we are honest seller on eBay.
me:
OK thank you. Please let me know when you have made the partial refund.
Thanks.
sunnecko
Hi friend,
Our boss would like to refund you the money (....), please help to close the case and revise the bad feedback.
Deal?
Wait for your news soon.
Sunnecko
Never heard back from them....
(the advice is not to close cases or revise feedback until the refunds have been paid - as the vendor may not refund...)
I asked eBay to step in to help resolve this -
eBay
Sat 6/6/2020 1:22 PM
You've been given a full refund
We reviewed the case details and found that the return location for this item was significantly different from what was in the listing. You're not required to return the item. We're sorry you had a problem with your purchase.
Epilogue -
I still very much like the 8in chef (obviously without the defect) -
it's a pity it had to turn out this way
--
Vincent
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