I now have 6 protechs which includes 2 identical tr5's,well about a month ago dummy me dropped my edc tr5 onto a ceramic tile floor and bamm there went an 1/8" of the tip.Emailed protech and Mapi responded quickly and said for 50+shipping they could reblade it but since they are produced in lots she wasn't sure if they had a stonewashed blade in stock.She told me she would check and get right back to me and sure enough they only had 3 blades in stock and she pulled one back for me so I would get taken care of.Turn around time was about three weeks and communication was great--you can't ask for better customer service and will always be a huge fan of protech. p.s. their fit and finish is awesome also.
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protech's outstanding customer service
- Thread starter js1badsti
- Start date
- Joined
- Feb 18, 2015
- Messages
- 3,024
ProTech CS is one of if not the best.
I'm lucky enough to live close to Ross Cutlery, one of the co-owners of which is the father of Dave Wattenberg, the CEO of ProTech. They have a great selection of ProTechs and Dave's dad has a lot of great ProTech related stories. Dave is also a regular at the local knife shows, and he is a very nice guy. It's a great company run by great people.
What I said was MUCH worse!!!
Dropped it onto a concrete sidewalk the first week I had the knife JS!!
Totally panicked......till I spoke with Mapi!! She's really a cool chick to deal with.
That one is my first Pro Tech. After that experience I have added a couple more to the collection........think I have around 14 now!
I'll tell ya something else......if you don't drop them onto a really hard surface......they last a hell of a long time!!
Amazing autos that are built to last!!
Dropped it onto a concrete sidewalk the first week I had the knife JS!!
Totally panicked......till I spoke with Mapi!! She's really a cool chick to deal with.
That one is my first Pro Tech. After that experience I have added a couple more to the collection........think I have around 14 now!
I'll tell ya something else......if you don't drop them onto a really hard surface......they last a hell of a long time!!
Amazing autos that are built to last!!