Tim, I'm sorry to hear about your troubles with Reate. I am just starting to deal with them regarding issues that I have with a knife that I recently purchased. Reate is not responding to my emails and they do not provide phone numbers or a mailing address. Apparently Reate does not want to be bothered with after sale support. The old saying that a warranty is only as good as the company has always been a concern of mine; especially when dealing with a company based outside of the US.
I am rather surprised and disappointed with Reate's lack of support. This is my first Reate made knife and after all of the positive reviews, posts and high praise found online, I expected more from Reate.