- Joined
- Aug 11, 2001
- Messages
- 112
GREETINGS: CHRISTINA MONTERO and BOB BROTHERS
Today will be a good day for you if you happen to read this message and act upon it in a positive manner.
Congratulations. you have almost succeeded in building a true combat folder ( the SIFU ). However, because the user or customer cannot be assured that the blade will not fold on his or her fingers for whatever reason this causes a serious credibility problem as a combat folder in the minds of some if not many people. To achieve total success, you need to overcome this problem and fix it.
You also need to correct your attitude about sending a quality product out of your doors the 1st time around. You need to make sure that you send out knives that work properly the 1st time the customer takes then out of the tube or box or whatever.
Also, you need to react positively and not negatively to customer complaints. Stop being defensive and argumentative as you were with me. Don't wear your feelings on your shirt sleeves when you deal with customer complaints.
If you react positively to all the above conditions that I have listed above, you will succeed in your business. If you react negatively, you will never achieve your full potential as a business and may even fail.
Glockman is right. You need to think before you burn your bridges on your relationships here at the blades forum.
I know what I am talking about. I am 60 years old and will retire very soon in a somewhat comfortable lifestyle. This is because two other individuals and myself built a small but highly successful light commercial construction company which ran about 6 to 8 million dollars in annual sales. We operated in a very fast pace and highly competetive industry. We acheived success because we did the following:
1. We did high quality work the 1st time around on each job.
2. We completed our jobs on schedule and within the budget.
3. We gave all warranty calls the highest priority. We fixed and resolved any problems quickly without becomming argumentative and thereby offending our customers.
4. We built a good reputation for our company in all areas. OUR REPUTATION WAS MOST IMPORTANT TO US. We knew that we would get a lot of repeat business if we produced a good quality product the first time around. We based this on the fact that our customers were not idiots and that after we were long gone from the job that they would eventually come to some conclusion as to whether or not we had done a good quality job for them. Well, this way of doing business paid off very well. As the years rolled by we gained a tremendous amount of repeat business from our origional customers since they knew that we built a high quality product the 1st time around. This repeat business was in addition to all our new business.
Right now, you have a golden opportunity to react positively to what you are hearing from your critics as well as your supporters here at the blades forum and make corrections where needed and get on with the business of building a good reputation for yourselves at Round Eye Knife and Tool Company. I suggest that you make an immediate attitude adjustment to the positive side of things and take advantage of this opportunity.
Can't you see that the majority of the people here at the blades forum including the owners are for you and not against you. I can see that myself and I am just a new basic member looking in from the outside.Also, if you will listen closley and objectively, you will begin to see that the majority of your critics are simply pointing out some areas in which you really do need improvement. If you will consider making these improvements, they will allow you to compete more effectively in a highly competetive market place.
Just like Glockman said Think about it before you make any rash decisions that have not been thought through all the way to their final resuts. There are consequences to accept for all the decisions we make. That is why we need to keep our thinking straight and make good decesions. J W Kilpatrick
Today will be a good day for you if you happen to read this message and act upon it in a positive manner.
Congratulations. you have almost succeeded in building a true combat folder ( the SIFU ). However, because the user or customer cannot be assured that the blade will not fold on his or her fingers for whatever reason this causes a serious credibility problem as a combat folder in the minds of some if not many people. To achieve total success, you need to overcome this problem and fix it.
You also need to correct your attitude about sending a quality product out of your doors the 1st time around. You need to make sure that you send out knives that work properly the 1st time the customer takes then out of the tube or box or whatever.
Also, you need to react positively and not negatively to customer complaints. Stop being defensive and argumentative as you were with me. Don't wear your feelings on your shirt sleeves when you deal with customer complaints.
If you react positively to all the above conditions that I have listed above, you will succeed in your business. If you react negatively, you will never achieve your full potential as a business and may even fail.
Glockman is right. You need to think before you burn your bridges on your relationships here at the blades forum.
I know what I am talking about. I am 60 years old and will retire very soon in a somewhat comfortable lifestyle. This is because two other individuals and myself built a small but highly successful light commercial construction company which ran about 6 to 8 million dollars in annual sales. We operated in a very fast pace and highly competetive industry. We acheived success because we did the following:
1. We did high quality work the 1st time around on each job.
2. We completed our jobs on schedule and within the budget.
3. We gave all warranty calls the highest priority. We fixed and resolved any problems quickly without becomming argumentative and thereby offending our customers.
4. We built a good reputation for our company in all areas. OUR REPUTATION WAS MOST IMPORTANT TO US. We knew that we would get a lot of repeat business if we produced a good quality product the first time around. We based this on the fact that our customers were not idiots and that after we were long gone from the job that they would eventually come to some conclusion as to whether or not we had done a good quality job for them. Well, this way of doing business paid off very well. As the years rolled by we gained a tremendous amount of repeat business from our origional customers since they knew that we built a high quality product the 1st time around. This repeat business was in addition to all our new business.
Right now, you have a golden opportunity to react positively to what you are hearing from your critics as well as your supporters here at the blades forum and make corrections where needed and get on with the business of building a good reputation for yourselves at Round Eye Knife and Tool Company. I suggest that you make an immediate attitude adjustment to the positive side of things and take advantage of this opportunity.
Can't you see that the majority of the people here at the blades forum including the owners are for you and not against you. I can see that myself and I am just a new basic member looking in from the outside.Also, if you will listen closley and objectively, you will begin to see that the majority of your critics are simply pointing out some areas in which you really do need improvement. If you will consider making these improvements, they will allow you to compete more effectively in a highly competetive market place.
Just like Glockman said Think about it before you make any rash decisions that have not been thought through all the way to their final resuts. There are consequences to accept for all the decisions we make. That is why we need to keep our thinking straight and make good decesions. J W Kilpatrick
I sincerly hope that you and Christina reconsider and don't remove the forum, I really think that it helps customers stay in contact with their favorite companies.
