Transfer of warranty question...

Casinostocks

Casinostocks

Factotum
Platinum Member
Joined
Mar 20, 2016
Messages
13,434
I did a quick search under the topping of Warranty and like 4+ pages showed up. Skimmed through the top few, didn't see one addressing my concern so apologetically had to create a new thread so pardon my transgression if a few already exist and have been addressed. I'm kind of a noob on this subforum!

Is the warranty transferable to subsequent owners without any question as long as the prior owner has not done something to void the warranty? Recently purchased a "new, never used" KW Exclusive Large Sebbie 21 CF/Ti combo which was disclosed as off center. I searched on here and saw a thread about this topic by JustinFournier which I read through, called CRK's CS and they told me the same vis a vis the weight imbalance between the scales causing an eventual shift toward the presentation (CF) side. However they told me to send it in for warranty work.

Now before I did that, I took it upon myself to open the knife and to my amazement, the washers were in the wrong place, i.e, the smaller diameter washer (newer flower pattern) instead of being on the lockbar side, was on the other side! I swear I am not going crazy (now you know why I put the above comment in "..."). Well, I am glad I did not send it in like that! I've put the knife back together and it certainly helped but to my critical eyes, it is still not perfect. However I can not hear some noise caused by friction when the knife wants to drop shut and some of the same noise when it is opening. I keep checking the blade and I do not see any scoring marks so uncertain if it is rubbing on the scales or the friction type sound is emanating from the pivot area.

Bottomline, I am sending this in as I suspect that the washers may now be uneven causing this faint friction noise plus still slight off centering. So to cut a long story before I make it longer by telling you all about my Family, my Dog and my cars, is this the right course of action and should I be fine being technically a second hand owner?

Thanks you,CS~
 
You will not have any problem sending it in as a 2nd 3rd or so on owner, your warranty is good from that stand point
 
Well that is certainly a relief. Thank you.

Hopefully this one will come back more poised and more true. Not digging the CRK explanation with regards to the off centering issue but it is what is and I am willing to live with it.

Just ordered a brand new Zaan W.C Star-Tac so that ought to keep me busy for a while whence this one is back to CRK for some cosmetic surgery.
 
Last edited:
I'm not the original owner of the two I sent in for a spa treatment. They did a jamb up job on them and never asked any questions.
so, yes the warranty transfer with each owner.
Don't send in the box or paperwork, there's a form on the CRK site you'll need to print to explain what you want done. Once you send it in, they will confirm that they got it and will contact you when it's finished. Don't expect to get it back overnight.
 
Thank you Ajack60... I have read the form and have it on my Mac to print and to complete to ship out with the CF/Ti Large Sebbie 21. In fact one of the reasons I took the knife apart in the first place was to remove that fancy lanyard so that I would not send it in with the knife. During that process, I just had thought heck why not open the whole darn thing to see whether a pinched washer was causing the off center blade alignment or the CRK explanation regarding the mass imbalance between CF and the Ti slabs causing that issue. I just could not fathom as to how CRK would send out a knife like that so obviously off centered to Knife Art (I think I had mistakenly stated Knife Works in my OP. Oops!).

Anyhow, I was not planning on sending in the box but was wondering if sending in a photocopy of the "BD Card" would be necessary. The form also asks if purchased from a dealer which I did not know how to answer, hence my original Q. I am aware of my responsibility to ship out insured and also for the $17.50 charge when ready for return shipping, or using my own FedEx account when they contact me. Also, I'm aware that the standard time they quote for turning these jobs around is 6-8 weeks but one can hope a bit sooner if not as immediate as overnight ;)
 
No photo of birthcard is needed(some don't have them-lost or thrown out). I can't answer the dealer ? since I have never used the form(probably should). I have always just composed a letter with my needs and of course all contact and mailing info along with a check.

Since yours is a dealer exclusive, you can easily fill in the dealer part. Mine I wouldn't have any idea, except for my 1st which was factory direct(all others came from the exchanges).
 
Last edited:
You are good to go. No need for the birth card. I threw mine away the day I received the Zaan direct from CRK nearly nine years ago. Enjoy your Star-Tac :) .
 
adamlau said:
You are good to go. No need for the birth card. I threw mine away the day I received the Zaan direct from CRK nearly nine years. Enjoy your Star-Tac :) .
Click to expand...

Thanks Adam. I even called them (Wilson Combat) and politely badgered the very nice CS person go find me one with the newest HT (they are all despite their website showing the older 58-59 HRC) and while at it, asked him to get me one with the latest assembly (BD, I suppose) date of March 2017. Then went ahead and ordered it on the phone instead of mucking about to find one a bit cheaper whether on the Exchange here or over there on the Big Auction Site! Hopefully the CF/Ti version will also come back to me all ship-shaped because I'd luv to keep that one too. It's so like and IMHO, there is something very alluring about that beautifully shaped hollow ground blade as long as it slices like it is supposed to :)

P.S. Have had to replenish my EDC roster lately because I keep sending my Spidies to this Gent who happens to live in your neck of the woods. Say hello to him from me when you see him, will Ya?!
 
Just an update on this one:

I sent this KA's CF/Ti Large-S21 back to CRK in early May and when I did not hear anything back by early July (they had quoted me 4-8 weeks turn around), I emailed them on a Sunday and on the Monday I got a call from them that my knife was fixed and ready to be shipped pending CC info for the shipping and washer cost payment. Happy, happy, joy :)

I received the knife back in 3 days (had chosen my own FedEx account by Ground delivery) from ID to CA. It came back perfectly clean and PERFECTLY CENTERED. Here is what had happened: the previous and purportedly the original owner had opened it in order to correct the centering (based on my own assessment of the small washer) and he had them pinched a washer. In my own lousy attempt to correct a wrong, I managed to pinch the other bigger washer. Boo!

Just for sh*ts and giggles, I put it up on the Exchange but obviously I must be priced out of the sweet zone for our esteemed buyers. No worries though as it has grown on me on the last couple of days, specially since hiking with this clipped to my shorts pocket in the hot Cali climate which feels really light and weightless in my shorts as opposed to the more bulbous Star-Tac.

Thank you CRK in Boise, ID :thumbsup:

P.S. I also realized that there was another past thread related to the off centering issues on these KA CF/Ti models, a thread that Justin Fournier was the OP IIRC. My own experience thus far has been that my own particular's knife issue was because of owner's / operator's error rather than a manufacturing issue. At this stage I am not even sure if this knife was off centered when the original owner had purchased it from KA! Live and learn.
 
Last edited:
You must log in or register to reply here.
Back
Top