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100 year warranty?

Discussion in 'SaddleBack Leather Company' started by PaytonB, Oct 5, 2012.

  1. PaytonB


    Mar 18, 2012
    My wallet (large bifold) started fraying on the edges. I called customer service and was told to email them a picture so they could "evaluate" the problem. I thought these products were guaranteed for 100 years. WTF?
  2. calvinw


    Feb 28, 2012
    I don't think that's a big deal. They aren't going to send you a new wallet just because you said yours is fraying. That would be more like a lifetime replacement program.

    And I think it's reasonable for them to "evaluate" the problem. I wouldn't expect them to cover purposely damaged wallets (like if you just cut the wallet in half or something silly like that). Sending a picture beforehand is better than sending in the wallet itself for "evaluation". There's no shipping cost for emailing.
  3. Bishop2Queen's6


    Jun 8, 2011
    Leather will fray and deform with use and time. It's the natural course of leather; the character of well used leather goods. I would be more upset if the stitching came apart or the leather strap snapped on my bag.
  4. gottahaveit27

    gottahaveit27 Gold Member Gold Member

    Aug 31, 2008
    What exactly do you want and why are you bringing this up publicly right now. Maybe you should work this out with the company before you make a post like this. BTW it is not unreasonable at all for Saddleback to ask you to send pics of the item. What exactly did you expect to happen?
  5. I agree with everyone else. Snap a pic and let them evaluate it.
    If they don't replace it and it bothers you then I'm sure you can sell it with little loss and move on.
  6. Daniel

    Daniel Gold Member Gold Member

    Oct 3, 1998
    Saddleback Warranty:

  7. 5fifty


    Dec 23, 2012
    Yeah, if it bothers you, I'll buy it for half of what you paid for it. :) Fair?
  8. rayban


    Apr 14, 2007
    Silly me....I just noticed this guy hasn't posted since....Oct....the fraying must have disappeared.
  9. choombak

    choombak Gold Member Gold Member

    Jun 6, 2009
    The "unfinished" edges of the leather sometimes do lead to slight fraying -- happened on my bifold as well. However, it disappeared over time with more sweat! ;-) I would be worried if the fraying continues and goes all the way to the stitches. It is a good idea to send photos to SBL, as a feedback -- this allows for continuous improvement of products, and ensures they make great products over time. It is built really, really tough, so I doubt if it will fall apart.
  10. Tarant


    May 22, 2011
    I still dont see the problem, I had issues with a wallet i got for Christmas, that day i noticed a few stitches had broken. Sent an email on the 26th and after a few emails and pics i had a new wallet in my hands on the 31st.

    SBL's customer service is first class and they couldnt have made the process easier.
  11. Michael83


    May 1, 2013
    I've had two quality problems with Saddleback products. The first was a loose stitch on my wallet sleeve. The end of the string was coming loose at the knot. I contacted costumer service, and they said that they could replace the wallet, but they suggested that I first try to fix it myself. This would be done using a lighter to melt the polyester threat and seal it back in place. I was a little miffed at first, but then I tried it, and it work fine. That was a few months ago and there's no sign that the knot is coming loose again any time soon. But, they did say that replacement was an option.

    The second problem was a popped rivet on my classic briefcase. In my first email to costumer service I included several pictures of the rivet. They sent me a shipping label right away. As I write this, my bag had just arrived at their shop the day before, so I haven't heard back yet. I don't know if it will be fixed, replaced, or how long it will take. If I think of it I'll write an update post later.
  12. jawpaw


    Oct 23, 2003
    I bought Dave's chestnut satchel back in 07 or 08. Since then, the shape has changed due to usage and conditioning the leather. There are wrinkles in the leather but that's part of leather's character, plus it's made with full grain with a buckskin type lining. When I bought it, Dave's guarantee was for 400 yrs, not 100 yrs. Don't know what happened there. This was before they introduced smaller products. Still, Dave and his family have made a great business and I would think customer service was a great part to it's success. Work with them. They should have no qualms about repairs or even replacement if needed.
  13. medusaoblongata


    May 1, 2000
    I'd love to see some pictures!
  14. Moxy

    Moxy Gold Member Gold Member

    Oct 30, 2011
    In all seriousness the claim that their products will last 100 years seems a bit ambitious. There is no doubt that SBL makes some of the best and highest quality leather goods in the country, but 100 years of use is a VERY long time. Thats well over 2 working careers lifetimes. You'll really need to take good care of it, and not abuse it. Leather will age, fray, crease, dry out, crack and tear. Even if I only got 10 years out of a $50 wallet, I'd be pretty satisfied.
  15. medusaoblongata


    May 1, 2000
    When your Saddleback leather reaches 100 years old, we want pics of how it's holding up, and let us know how they respond to your warranty request at 99 years!
  16. Daveyap


    Oct 16, 2014
    Now just wait a second here, am I seeing things correctly but I see the warranty does NOT cover normal wear and tear as highlighted by Daniel? The legal definition of normal wear and tear or fair wear and tear has been clearly established in all legal jurisdictions. Why even bother to give a 100 years warranty if the product is not expected to survive 100 years of regular normal usage?
  17. 1 ADAM12

    1 ADAM12

    Nov 22, 2013
  18. AdamFuzzyballs


    Mar 16, 2015
    You are correct. Hmmmm, I wonder why he brought back this dead thread?
  19. Jim Town

    Jim Town

    Jun 8, 2019
    "Why even bother to give a 100 years warranty if the product is not expected to survive 100 years of regular normal usage?"
    I must say, warrantying an item for 100 years, then saying "if it wears out, it's not covered" is a bit contradictory. This means the warranty coverage is entirely at the discretion of the one who examines it and that person's interpretation or disposition. Unless it's a defect right out of the box, what would differentiate between worn-out leather or stitching and defective leather or stitching.
    If I see a 100 years warranty, I'd expect that the product to be covered unless it was deliberately damaged by a method of damage outside of normal wear and tear. Am I the only one here missing something?
    As usual, if there are too many conditions attached to a statement, it changes – often radically - the initially perceived meaning of that statement. That could be a bait-and-switch all it one easy-peasy remark – let’s see, I’m thinking it to mean this, when it actually means something very different.
    Yes, what exactly is the meaning of Saddleback Leather Company’s 100 year warranty – or is this just Texan doubletalk?

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