A Hiking Buddy’s Tale

[Pwkelley]

I want to give a huge shout out to Phillip and the Fiddleback Forge staff.
I was very fortunate to snag a bone handled Hiking Buddy on the 6/19 FF. On July 4 we were visiting our son, a knife guy, and his family. Of course, I had to show off my new buddy. My son had a nice photo idea, as you can see above, and against my better judgment I offered up the hiking buddy to enhance the photo. You guessed it, about 30 seconds after the pic was snapped my Hiking Buddy and the LT Wright Patriot clattered to the tarmac. The Patriot was unscathed, my knife had some edge damage and a small crack in the handle, my son felt terrible, and I felt pretty foolish.
A week ago today I sent the knife back to Georgia for repair, to Phillip’s attention. I knew the warranty didn’t cover foolishness and I fully expected to pay for the work. Well, today I received the knife back as good as new, no charge!
I just don’t know how a company’s customer service can get better than that. I sincerely appreciate it, and I will always have positive thoughts when I use my fabulous Hiking Buddy.

 

[NoRest]

Just good folks at Fiddleback Forge!

 

[VANCE]

Welcome & Glad it made it back.

It arrived at the perfect moment for a speedy return. Andy and i looked over it, I went and fixed the handle and handed it off to Andy as he was doing the edges that day.

Thanks for the kind words

 

[schmittie]

It is no surprise here to see a report that Andy Fiddleback and Phillip VANCE are good people.

 

[Fiddleback]

I'm very proud of this thread, and very proud of doing this small bit of work for you. Thanks for your support and enthusiasm.

 

[Bmurray]

Yea this is a fine company that stands behind their products and always there to help a customer. Andy’s always there to help. I even seen him help a guy out by throwing his Hoffman hatchet down the hill.

 

[Fiddleback]

In my defense the hatchet was Allens....

 

[Warrior108]

In my defense the hatchet was Allens....

Completely justified then!

 

[VANCE]

In my defense the hatchet was Allens....

it was mine

 

[Warrior108]

it was mine

In that case, that's not acceptable



But back to the main topic ... Andy and Team are friggen OUTSTANDING when it comes to supporting their products and community

 

[Kenneth F Huls]

Yeah. All that.
Andy just did a complete spa treatment on a second hand user Carver for me - gratis.
Love these fine folks!

 

[Fiddleback]

We always try to go farther for y'all than our warranty implies. This is the case until someone abuses the warranty. Luckily thats only happened once or twice in my 12 years in business.

 

[Bmurray]

Are broken tips covered?

 

[Warrior108]

Are broken tips covered?

You're the one to know that answer the best