I got some crud in the pivot of my EDC Al Mar Sere 2000. I disassembled the knife, cleaned it out, and while reassembling I bent one of the washers in half. I checked their written warranty, and saw that, like every other knife company, disassembly voids the warranty.
I called Al Mar Knives, explained what happened, and waited for them to tell me I was screwed and that I had to spend $15 and be without my knife for a few weeks over a simple washer.
Instead, they thanked me for using their knife enough to mess it up enough to require a detailed cleaning. They mailed me a new set of washers, which I installed myself.
What great customer service. Buy from Al Mar with confidence that you will be treated well if you make a simple, inexpensive mistake. They could have made me ship my knife in, but instead they ate the cost of a pair of washers and an envelope and earned a customer for life. The abudance of common sense was refreshing.
I called Al Mar Knives, explained what happened, and waited for them to tell me I was screwed and that I had to spend $15 and be without my knife for a few weeks over a simple washer.
Instead, they thanked me for using their knife enough to mess it up enough to require a detailed cleaning. They mailed me a new set of washers, which I installed myself.
What great customer service. Buy from Al Mar with confidence that you will be treated well if you make a simple, inexpensive mistake. They could have made me ship my knife in, but instead they ate the cost of a pair of washers and an envelope and earned a customer for life. The abudance of common sense was refreshing.