Gringo, what you are going through is very normal, and more common that some admit. It's going to eventually happen in this hobby.
Where I see problems are the folks who can't seem to admit any problem or weakness or mistake. We actually have had people that will become histrionic about problems with the knife some times going so far as to use enlarged pictures of flaws which often are in areas difficult to see, or not noticeable to most human eyes.
Knives that need slight break in periods are then described as the hardest knife I've ever had to open, The edge bevel is so off it won't cut and is the worst ever seen in their life.
I can go on but I'm sure you get the idea. Some will then exaggerate times it took to get responses from W&R, attitudes of people spoken too, etc. The "tell" of these types is they generally seem more interested in Oprah show tactics of getting the crowd stirred up and behind them rather than any real offers at a solution by W&R or the company in question, or good, bad or just honest suggestions by experienced forumites.
Requests to examine the knife in the lab , which is reasonable and done more to find out if there are bad knives out there possibly ruining the hard earned reputation of a company and
NOT done as a trap to make the complaining person look bad. Most of the time when and if the knife repair people do find evidence of tampering or negligence or sabotage they are handled quietly through phone calls or PM's and not on the website despite it's origin there. Despite the customers antics and attempt at slime-ing the company in order to get others to help pressure the company in question into sending a replacement or refund.
It sounds very cynical but I assure you it happens around here fairly often. Look for the needless drama posts to begin. Look also for the type personalities that can in no way ever admit do being incorrect even about the smallest of things normal types thank others for catching and correcting.
Instead of a thank you for correcting and sharing information a personal attack is made even when not appropriate. (some times it may be appropriate.
. Humans and their world are complicated looking at it from a Mastiff's point of view.
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