For context, I sent in my Spyderco Brouwer for repair about a month ago due to a lock that was completely bottoming out and had significant up and down blade play as well as a blade that refused to center no matter how tight the pivot was turned. The knife was bought at the end of October last year directly from BladeHQ and the model itself was only released just over a year ago. To my understanding, light use in the form of cardboard and tape cutting should not wear a framelock with a steel insert this quickly. The knife itself arrived with lockup ˜75% brand new but I trusted spyderco to know what they were doing when it came to locks. I fully understand that any kind of modification voids the warranty of a spyderco and my knife has the spine ground down to be more angular. This was done disassembled with a slow grinder, brand new belt, and very frequent water cooling. The entire pivot area was also completely covered to prevent anything from touching the lock face/pivot at all, but I mentioned this in the letter included with the knife that also specified exactly what was wrong. I also offered to pay however much it would cost to fix because I knew that technically my warranty was voided even if the modification did nothing to change the lockup or centering. LETTER: https://docs.google.com/document/d/1qI_DlbR-nGyapoq7ZngFfDI1AhzPm9LRsBPk_XF-FTA/edit?usp=drivesdk Spyderco replied to be in the form of a letter saying they would fix the knife if I were to assist by sending $5 in for shipping back. I complied the next day by credit card over the phone with one of their representatives. On the phone I also had the opportunity to confirm that they knew what the issue was. IMAGES AND SPYDERCO'S LETTERS TO ME https://imgur.com/gallery/5N7qJo5 CENTERING: http://imgur.com/a/7laqWqf Today, i received the knife back and to my dismay it appears neither the centering nor the vertical play/bottomed out lockup has been touched at all. The only change I can see is that they aggressively sharpened the knife. I am very disappointed with the service and was just hoping to have a knife i really liked back in rotation.