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Bad Canadian retailer Hero Outdoors

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Rusty_shackelford, Aug 24, 2020.

  1. Rusty_shackelford

    Rusty_shackelford Gold Member Gold Member

    May 3, 2013
    Just a heads up to anyone north of the border.
    I ordered a couple of machetes from hero outdoors, they sent a confirmation email, charged my credit card, then just stopped replying to my emails/phone calls.
    It was about 10 days after my order and I still hadn’t received a shipping notice, so I tried to contact them.
    I emailed and phoned for 5 days with no reply.
    I looked at some online reviews of their site (something I should have done before ordering) and this is common practice for them.
    Impossible to get a response from them if anything goes wrong.
    I disputed the charge through my credit card company and got my money back, so not a huge problem.

    So just a warning for any canucks.
    Steer clear of hero outdoors.
    It’s too bad because they seem to have the best selection of machetes of any Canadian online retailer.

    I ended up ordering a condor parang from s&r, in case anyone was wondering.

    BTGuy, Crazy Canuck and CataD like this.
  2. Danke42


    Feb 10, 2015
    But they don't because they don't stock stuff. They wait till they get an order and then start trying to get the gear.
  3. Thomas Linton

    Thomas Linton

    Jun 16, 2003
    Hero outdoors

    BBB Rating

    73 Complaints

    BBB files indicate a pattern of complaints regarding this company. Consumers have advised our office of the following issues: late or non-delivery of products, missing or incorrect items delivered, reneging on refund promises, issues with quality of products and customer service. Consumers do not receive a prompt resolution of their concerns.

    Hero OutdoorsReviews
    51 • Bad

    RATING 1/5
  4. Rusty_shackelford

    Rusty_shackelford Gold Member Gold Member

    May 3, 2013
    Should have done a google search obviously.
    I was at work and just placed the order when I had a minute.
    Lesson learned.
  5. Rusty_shackelford

    Rusty_shackelford Gold Member Gold Member

    May 3, 2013
    Greasy way of doing business.

    I actually had a tough time finding a decent machete.
    Not as many options out there as I thought.
  6. Danke42


    Feb 10, 2015
    Well, at least not as much shelf wear on the packaging.

    Pretty decent run / price range of these on Blades Canada too if you're still looking.
  7. Rusty_shackelford

    Rusty_shackelford Gold Member Gold Member

    May 3, 2013
    I was hoping to find some of the lower priced models that get good reviews (Tramontina, marbles, etc)

    W&W seems to be sold out of most of their condor 18” models. Lots of cold steel available.
    If I hadn’t of grabbed the condor parang, I prob would have tried a cold steel.
  8. Danke42


    Feb 10, 2015
    You're in AB right? Probably be able to find some stuff in the outdoor or rod & gun stores too in the "I'm not gonna feel bad if I ding this" price range.
    Rusty_shackelford likes this.
  9. Thomas Linton

    Thomas Linton

    Jun 16, 2003
    The business is said to be very old - a bricks and mortar army/navy way back. New generation. Different values.
    HJK and Rusty_shackelford like this.
  10. Chrisinzky

    Chrisinzky Gold Member Gold Member

    Nov 20, 2015
    If you can't visit their store in person then just ahoid them. The website is filled with products that they don't have.

    Another thread regarding Hero Outdoors -LINK
    Shawn Best likes this.
  11. Alberta Ed

    Alberta Ed

    Jun 29, 1999
    Good to know.
  12. Rusty_shackelford

    Rusty_shackelford Gold Member Gold Member

    May 3, 2013
    Thanks for the link.
  13. HJK

    HJK Moderator Moderator

    Jun 30, 1999
    Thanks for the warning!
    Rusty_shackelford likes this.
  14. Balsquat

    Balsquat Basic Member Basic Member

    May 9, 2016
    I had previously looked at their select of CRKs and thought it too good to be true in the past. I also noticed their images were identical to other retailers. When I also noticed they were not part of the authorized dealers list, I called shenanigans and decided not to proceed.
    BTGuy and Rusty_shackelford like this.
  15. Thomas Linton

    Thomas Linton

    Jun 16, 2003

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