- Joined
- Oct 19, 2005
- Messages
- 19,687
I've made a few modifications to my warranty, and wanted to let y'all know about it. It still covers satisfaction, and failure of the product during intended usage tasks. Buying a Fiddleback product is a no risk venture as always.
-The first change is that I limited the time a person has to decide they aren't satisfied with a knife to one month after recieving it. This is because I had one returned that had been in a safe for a year because the guy liked the new models better.
-The second change was to add a specific warranty for the machetes.
-The third change was to add a stupidity policy. This seems like common sense to me but had to be said because of a bad apple. If you misuse your knife, then you are responsible for its failure. If the knife fails while being used as designed, then its my fault. And yes, this policy was generated because of some real world dumbass who got a free knife after acting like a git.
It can always be read in my Lineup and Contact thread stickied at the top of my forum. BTW. I always list my base prices there too.
Here is the policy in entirety:
"Warranty- I back my knives with a satisfaction guarantee. When you get the knife it should make you happy. If it doesn't, return it in unused condition within the first month you own it. I'll refund your purchase price, plus shipping (domestic) back home to me when I receive the knife in unused condition. I guarantee my work to be free from mechanical defects under normal usage, and will repair or replace such a knife/problem as necessary as long as I remain able to make knives. Natural handle materials such as stag, bone, wood, pearl and ivory may shrink, crack, and/or discolor with change in temperature, or humidity or age. As this is normal, expected, and can normally be avoided with maintenance these issues would not be covered under this warranty.
Machete Warranty - Machete's are guaranteed for satisfactiion on arrival same as my knives. I also guarantee that the blade won't break, and the handle won't pop off. Either of those two happen, and you get a new machete. However, edge damage is common to machete's, and to be expected from machetes, and is therefore not covered under my warranty. File it out like any other machete and go on having fun cutting.
Stupidity - I don't cover stupidity. Ask yourself why your knife failed. If you're batonning a skinner, then you have fallen into the stupidity catagory. They're designed to cut flesh. I can likely fix your knife, and will do it as cost effective as possible, but you are not getting a free knife. Skinners, kitchen knives, Nessmuks etc are designed, and intended to be used for their specific intended function. Get an outdoor knife with a thicker edge if you are gung ho batonning through knotty wood. I believe this is common sense, but it had to be said."
-The first change is that I limited the time a person has to decide they aren't satisfied with a knife to one month after recieving it. This is because I had one returned that had been in a safe for a year because the guy liked the new models better.
-The second change was to add a specific warranty for the machetes.
-The third change was to add a stupidity policy. This seems like common sense to me but had to be said because of a bad apple. If you misuse your knife, then you are responsible for its failure. If the knife fails while being used as designed, then its my fault. And yes, this policy was generated because of some real world dumbass who got a free knife after acting like a git.
It can always be read in my Lineup and Contact thread stickied at the top of my forum. BTW. I always list my base prices there too.
Here is the policy in entirety:
"Warranty- I back my knives with a satisfaction guarantee. When you get the knife it should make you happy. If it doesn't, return it in unused condition within the first month you own it. I'll refund your purchase price, plus shipping (domestic) back home to me when I receive the knife in unused condition. I guarantee my work to be free from mechanical defects under normal usage, and will repair or replace such a knife/problem as necessary as long as I remain able to make knives. Natural handle materials such as stag, bone, wood, pearl and ivory may shrink, crack, and/or discolor with change in temperature, or humidity or age. As this is normal, expected, and can normally be avoided with maintenance these issues would not be covered under this warranty.
Machete Warranty - Machete's are guaranteed for satisfactiion on arrival same as my knives. I also guarantee that the blade won't break, and the handle won't pop off. Either of those two happen, and you get a new machete. However, edge damage is common to machete's, and to be expected from machetes, and is therefore not covered under my warranty. File it out like any other machete and go on having fun cutting.
Stupidity - I don't cover stupidity. Ask yourself why your knife failed. If you're batonning a skinner, then you have fallen into the stupidity catagory. They're designed to cut flesh. I can likely fix your knife, and will do it as cost effective as possible, but you are not getting a free knife. Skinners, kitchen knives, Nessmuks etc are designed, and intended to be used for their specific intended function. Get an outdoor knife with a thicker edge if you are gung ho batonning through knotty wood. I believe this is common sense, but it had to be said."
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