From my prior experience with Customer Service of Cold Steel, I found out its alot better to call them instead of sending them emails. I've made over 5 attempts (through email), and still have not gotten a response. But however, the phone called worked.
For those who are seeking to make contact with Cold Steels customer service, just make the phone call instead of email method. I am glad to hear that they at least sent you the goods (even though they didnt respond back via email). At least that tells me that they actually read your email and responded by sending you the item/s. I still have a bit of confusion as to why they wont respond via email. Its almost as annoying as not getting my orders tracking information (which relates to another knife company) when I kept asking for one. One time, this other company sent the tracking information on the day that my order arrived lol (and they kept ignoring my request for the tracking information prior to getting it on the day that the order arrived).
