Emerson Kershaw Cqc-7K Pocket Clip FAIL!?!?

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Smokinape said:
I like hearing the experiences of others, it helps me when deciding to spend money on a product or not... to me that is a large part of what a community is about.
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I totally get that, absolutely. Glad the second call was better.
 
chester22 said:
While I know it may be frustrating you have to look at it this way. There aren't many Southpaw Knife lover such as you and me. And on top of that many lefties such as myself still carry the knife in the right pocket. So its much easier and cost effective if we called them and asked for a few screws then send out a million screws when only 100 or so folks really need them.

They are very nice people to chat with on the phone and get the parts out fast. So don't be so quick to call it a Fail when you haven't given them a chance yet.

http://kershaw.kaiusaltd.com/contact
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I'm not sure that's really the case. While the percentage of "southpaws" absolutely pales in comparision to the number of us right handers, how much does it really cost to add 3 more screws to each package, vs spending the man hours to field dozens (or hundreds) of calls, knife returns, and then paying additional postage to package and mail more screws after the fact?

Those 3 extra screws probably end up costing kershaw about $.05 per knife. To toss them in which each knife at the factory would be minimal. To start packing and mailing them on an individual basis? Not so much, IMHO.
 
My buddy, who doesn't post here just called and say he was told this:

"ape - they aren't shipping those screws out asap

dude i talked to said they are figuring it out and have a list of people they are sending them to."

Take it for what it's worth...
 
knife to a gunfight said:
I'm not sure that's really the case. While the percentage of "southpaws" absolutely pales in comparision to the number of us right handers, how much does it really cost to add 3 more screws to each package, vs spending the man hours to field dozens (or hundreds) of calls, knife returns, and then paying additional postage to package and mail more screws after the fact?

Those 3 extra screws probably end up costing kershaw about $.05 per knife. To toss them in which each knife at the factory would be minimal. To start packing and mailing them on an individual basis? Not so much, IMHO.
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Or the knife should ship with instrictions on how to order screws for left hand carry and the support staff should be aware of potential calls.
 
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Besides the customers it can potentially lose.

I'm a southpaw, and this now makes 3 Kershaws in the last 6 months or so, that has had issues with pocket clip screws and reversible clips

If you have to go through this with every knife, it makes you hesitant to buy anymore. After this happened not that long ago with the Thermite, you'd think at some point, somebody would have picked up one of these and checked it out.................
 
Smokinape said:
Who said that?
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Nobody did. It's a figure of speech, in case you didn't know.
Smokinape said:
Not sure I came across as "maybe a little harsh" or not but I am upset by this whole experience. I have been looking forward to these knives since they were announced at shot show and a large part of that is that they were advertised as being left hand friendly.

Now allot of folks are saying Kershaw will make it right and I hope they do but it should have been right from the start. This is an design flaw that made it past QC and then customer support is not only unaware of how to address customers but unaware of the product launch all together. I think it's safe to assume that this is one of the largest product launches not just for Kershaw but in the knife community in general.


People keep saying "just call" well I did and it went poorly. When I by a knife from Benchmade or Spyderco that says it's left hand adjustable it is right from the box. I don't need to call or fill out web forms.

When I posted my video it was a "heads up" to lefties who were in the same boat as me wanting a left hand frendly Emerson designed knife, it's not to bash Kershaw. I wish someone had given me a heads up, I wouldn't have ordered the 7K or the 6K that is on the way to my house right now.
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Like I said earlier, not everyone is perfect. They'll make mistakes. Kai isn't a perfect company, nor is any other company. They also produce a lot more knives than any other company. QC will let a few go by with the amount of knives that are produced out of that factory.
 
KnottyEagle said:
Nobody did. It's a figure of speech, in case you didn't know.

Like I said earlier, not everyone is perfect. They'll make mistakes. Kai isn't a perfect company, nor is any other company. They also produce a lot more knives than any other company. QC will let a few go by with the amount of knives that are produced out of that factory.
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I guess you got the latest Kai QC report...
 
Smokinape said:
I guess you got the latest Kai QC report...
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Nahh, just using a little bit of knowledge. Chances are the company that produces more is going to let a few more lemons slip through. Not a big deal really, as every company does it.
 
Are the handle screws on your guys' CQC-7Ks stuck? I think mine are loc-tited in because I can't seem to get them to unscrew.
 
Sentinel641 said:
Are the handle screws on your guys' CQC-7Ks stuck? I think mine are loc-tited in because I can't seem to get them to unscrew.
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Try putting the torx bit or whatever in the screw and tap the handle with another screwdriver. Sometimes it'll break the loc tite.
 
Maybe kershaw decided people should get the full Emerson experience, so they lowered their quality control and let some design flaws through the cracks?
 
goodeyesniper said:
Maybe kershaw decided people should get the full Emerson experience, so they lowered their quality control and let some design flaws through the cracks?
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:eek: you got it. they went full way... :barf: "I love it when a plan comes together"
 
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KnottyEagle said:
Nahh, just using a little bit of knowledge. Chances are the company that produces more is going to let a few more lemons slip through. Not a big deal really, as every company does it.
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This sounds like a much more endemic issue than a lemon or two. I'll be honest, I carry righty so it's a non issue for me, but I hardly think "slipping through QC" is an adequate explanation for failing to address a design issue that's popped up on previous knives. I still have significant confidence in KAI and this won't have any effect on my buying habits, but unless the majority of these shipped with alternate screws for lefty carry it's more than the standard QC hiccup that occasionally leaks out.
 
Just got a brand new CQC 4K with non-reversible clip. I will e-mail Kershaw CS and ask for some longer ones. They haven't dissappointed in the past even sent free tools to help replace torsion bars...etc.

Clip screws aside, no other disfunctional QC issues. Good centering and finish with acceptable detent and lockup that passes the boot whack test. My example was scary sharp as well. Like a beefy Skyline.
 
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Other than the pocket clip fiasco, my CQC-6K was smoother than most of my knives out of the box and it was perfectly centered with a decent factory edge.

There were some machining marks between the lock-bar cutout and the frame but that's a minor aesthetic issue on an inexpensive knife, in all I am very satisfied.
 
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