I purchased a Commander from Arizona Custom Knives in October, and immediately noticed that the locking liner went all the way to the far side of the blade tang when the knife was opened using the wave feature.
I liked the knife, and so I called the company to find out if this was something that they could fix. The lady that I spoke with said that it was covered by the warranty, and that the turn around should be about two weeks. I sent the knife off on October 12, UPS 3-day with a check for shipping and handling.
I still had not heard from them by November 12, and so I called to inquire on the status of the job. I was informed that they had the knife, and that it would go out on the following Monday, 11/15.
Still no knife by 11/22, and so I call them once more. Yes, they have the knife, but they haven't sent it out yet. I mention the above information, and get very little feedback. This person tells me that it will be finished as soon as they can, and when I ask her to contact me with an update, she says, "I'll try."
Basically, I'm not impressed. The knife is a great design, but that particular blade should not have left the factory. Further, I would not be as concerned if I felt as though they were holding up their end. I understand that warranty work can take some time, but the "two weeks", "next monday", "when we can get to it" song and dance is not up to spec.
Of course, my situation may be the exception to the rule. I will be sure to update this post as I get new information, and we will see what happens.
UPDATE TO PREVIOUS POST:
On 11/29/99, I received a Commander via UPS. The knife included the following note:
"We apologize for the delay in returning your knife to you. We are sending you a new one, and hope you do not have any problems with it.
Thank you, -Emerson Knives"
Enclosed was a brand-new Commander, with none of the problems of the previous knife.
My opinion? Well, they did take a while to get a knife back to me, but they made good on their promise, and further, they acknowledged the length of the delay. That satisfies me; people, and companies, do occasionally make mistakes, and I appreciate their efforts to correct the problem.
Finally, the Commander is a great knife, and well worth the wait. Enough said.
- Ben
[This message has been edited by Ben (edited 30 November 1999).]
I liked the knife, and so I called the company to find out if this was something that they could fix. The lady that I spoke with said that it was covered by the warranty, and that the turn around should be about two weeks. I sent the knife off on October 12, UPS 3-day with a check for shipping and handling.
I still had not heard from them by November 12, and so I called to inquire on the status of the job. I was informed that they had the knife, and that it would go out on the following Monday, 11/15.
Still no knife by 11/22, and so I call them once more. Yes, they have the knife, but they haven't sent it out yet. I mention the above information, and get very little feedback. This person tells me that it will be finished as soon as they can, and when I ask her to contact me with an update, she says, "I'll try."
Basically, I'm not impressed. The knife is a great design, but that particular blade should not have left the factory. Further, I would not be as concerned if I felt as though they were holding up their end. I understand that warranty work can take some time, but the "two weeks", "next monday", "when we can get to it" song and dance is not up to spec.
Of course, my situation may be the exception to the rule. I will be sure to update this post as I get new information, and we will see what happens.
UPDATE TO PREVIOUS POST:
On 11/29/99, I received a Commander via UPS. The knife included the following note:
"We apologize for the delay in returning your knife to you. We are sending you a new one, and hope you do not have any problems with it.
Thank you, -Emerson Knives"
Enclosed was a brand-new Commander, with none of the problems of the previous knife.
My opinion? Well, they did take a while to get a knife back to me, but they made good on their promise, and further, they acknowledged the length of the delay. That satisfies me; people, and companies, do occasionally make mistakes, and I appreciate their efforts to correct the problem.
Finally, the Commander is a great knife, and well worth the wait. Enough said.
- Ben
[This message has been edited by Ben (edited 30 November 1999).]
