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Cookies Exchange Rules Week 38 - Kizer Gingrich Bush

Great benchmade customer service!

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by duncanmclawd, Jun 26, 2012.

  1. Jun 26, 2012 #1
    duncanmclawd

    duncanmclawd

    92
    Dec 3, 2003
    Just a quick note on the Benchmade customer service: they are great!

    I sent them a note via email, requesting a couple of clip screws for my 556 mini-griptilian. I told them that I had stripped one of the screws and that the knife is almost 7,5 years old now. So I was not claiming warranty, just hoping for a goodwill gesture from their side.

    They quickly replied, stating that they would take care of me. A couple of weeks later I received a padded envelope with a complete new set of screws for my knife! This is great customer service in my book!!

    The mini-griptilian is now ready for another 7 years of use :)

    Regards,
    D
     
  2. Jun 26, 2012 #2
    powernoodle

    powernoodle Power Member

    11,546
    Jul 21, 2004
    I asked Benchmade by email if they will pay my return shipping for repair (810 Contego with chipped glass breaker), and they are sending a pre-paid UPS label. So thats cool. They did take a week to respond, so I thought they were ignoring me, but so far so good with me too.

    FWIW, I have received free screws from Spyderco as well, though they are certainly not obligated to send out freebies.
     
  3. Jun 26, 2012 #3
    Skimo

    Skimo

    4,008
    Mar 28, 2009
    A few times I've called BM about screws, and they've been more than accommodating by sending replacement screws and clips. Very good customer service.
     
  4. Jun 26, 2012 #4
    Skimo

    Skimo

    4,008
    Mar 28, 2009
    Double post
     
  5. Jun 27, 2012 #5
    Shawn7656

    Shawn7656

    368
    Feb 15, 2012
    Why do people do that?


    Anyways... They sent me replacement screws for my Benchmade 42, even after they were out of production as one had fallen out of the handle while I was flipping it outside.
     

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