Greg Medford customer service

Status
Not open for further replies.
K

Kagan Trevor

Feedback: +15 / =0 / -0
Joined
Dec 9, 2010
Messages
415
I had the unpleasant experience of speaking with Greg Medford today. I was totally ready to spend 900.00 with Medford Knife & Tool today, when I spoke with Greg. This purchase started nice enough with an email and telephone conversations with Amy Medford. I was under the assumption that MKT was a custom knife maker but upon a few questions learned just the opposite. I was told the pictures I had been viewing were wrong and that the pocket clip had changed. After a few more questions I learned that the only pocket clip I could get was my least favorite, so why spend 600.00 on something I'm not completely satisfied with, so I call Amy and we discuss it. She says, let me talk with Greg and I'll call you back, which she did. She informed me that to get the clip that I wanted would cost an extra 300.00. Stupid me sleeps on it and says why not. I call Greg this morning to tell him that I'll do it. When he informs me that it will really take 500.00 extra for this pocket clip, and then proceeds to tell me how expensive this clip is and how much better it is than anything else out there. He ask me what kind of custom knives I currently own. I tell him I've got a Dave Curtiss F3 and a Laconico. He says he's never heard of them. What kind of custom knife maker, this day and time, has not heard of Dave Curtiss and Ray Laconico? It's totally up to an individual maker to provide whatever customer service they see fit, but I will spend my money elsewhere. Thank you for your time, just thought someone like me on the fence might want to know who there spending there money with.
 
All money aside, if it doesn't feel right to put food on one man's table look for another. You work hard for your ca$h so a vendor should put some effort to earn it, not take it.
 
I watched one of his videos on Youtube where he was showing his knives off...............
He had to ask the camera person recording, "what is this model called?" several times.:eek
Left me wondering?
Crazy video!:cool:
 
Last edited:
wazu013 said:
All money aside, if it doesn't feel right to put food on one man's table look for another. You work hard for your ca$h so a vendor should put some effort to earn it, not take it.
Click to expand...

Good point. I've seen maybe 2 of the Medford videos on YT and Greg presents himself as a very hardworking knifemaker and can and does bend over backwards for his customers. The one video I saw was him decribing a nightmarish experience he had with a customer that claimed to be buying a knife for a ailing grandfather that was near death. I know it is the internet, and it is hard to tell who is lying and who is honest, but I mean that scenario is so one in a trillion that....well anyway.

I do not own any Medford Knives at this point, I have not really found any that float my boat. I don't care much for that design style exactly. What I do know is that $300-$500 for a friggin pocket clip is 100% pure steaming HS, fresh from the horse. I'd also wonder how much truth there is in Greg not knowing who potential leaders in his field are. It would be really poor form if it were the case.
 
To be totally honest with you Greg doesn't follow other makers and this is common with a few makers I know. They stay focused on what they are making/designing. I've even had a few tell me they don't want to get ideas by looking at others designs.

Brother with respect to your clip and from an unbiased opinion, why would you want to change the maker's design? The man has an 8 month wait on his knives and does plenty of business. I was lucky enough to get a Viper in the mail today (my first Medford) and its SWEET. I'm so happy, thanks Pellel2.

The $500 price is an obvious, "No I don't want to change my designed pocket clip, but if you really want it pay." I'm sure the cad design and input would cost a few man hours, with the included back and forth emails to find the right design you want. I'm sure Greg values his time at well over $100-$150 an hour.

Greg's a nice guy. How many guys are going to take a Saturday call to discuss a pocket clip? Just some things to think about. You asked for a change and he told you the cost. Whats wrong with that brother?
 
RevDevil said:
What I do know is that $300-$500 for a friggin pocket clip is 100% pure steaming HS, fresh from the horse.
Click to expand...

True that. I don't even own a knife priced at the bottom range of this "upgrade". Unless there are rare jewels involved or some other ultra expensive Martian material that seems outlandish. I'd spend that clip money on an Alan Davis and call it a day.

They do have some cool looking knives for the most part though.
 
It was his design and his pocket clip. Not one I came up with. I just didn't like one of his designs and was then told that was the only one now offered. He came up with the price and when I said ok, it suddenly changed. Can't speak for anyone else but I've been at work all day speaking with customers. When you own a business it's not Monday - Friday.
 
I'm sorry but anyone who ask $500 for a clip needs to enter the real world and see what $500 worth of work really looks like ;p. I get that building knives is there livelihood and all but let's get real and be done with these fairy tale prices.
 
Its very simple brother...he doesn't want to change the knife. Thats why he quoted you the $500 price. I'd move onto another maker or buy what he offers. Did you laugh at the $500 price?
 
I would have at least chuckled considering that is equal to roughly %60-%100 the cost of his knives, depending on the model.
 
No, after hearing him insult his customers, by saying " It was all there GD whinning that caused me to change the clip in the first place" I had already decided my money would be spent elsewhere.
 
Kagan Trevor said:
No, after hearing him insult his customers, by saying " It was all there GD whinning that caused me to change the clip in the first place" I had already decided my money would be spent elsewhere.
Click to expand...

I am glad for you, you are making a wise decision. I unloaded all my Medford's except for that Swanto but I figured it will look cool having a $750 paperweight on my desk holding down some bills haha. Oh BTW let me know when Greg talks to you and ask you to delete this thread since it is giving him bad propaganda against strider hard core fanatics .........for sure he did ask me to delete mine!

He has all the right to ask whatever the hell he wants for whatever ...people soon will catch up to it.
 
He just contacted me to ask if it was me that posted this. I told him it was and asked if I had said anything that was not true. He said he didn't care. I told him not to waste his time on something so menial.
 
Instead of crapping on his meal ticket (customers) maybe he could put a No Change in Design clause in his listings? Who knows perhaps 20 years from now the knife with the one of clip will be worth $500 more:)
 
Last edited:
Crazy thing is I didn't want a design change. Just the clip that you find every picture of the knife has. They can't even provide you with a picture of the clip they're using. They just describe it to you, and tell you that's your only choice. You'll find pics of 3 different clips if you google it and none of those are what your gonna get.
 
I don't think it's possible for anyone to justify a man charging $500 to take a pocket clip out of their bin of parts (considering everything is just CNC'd there anyway) and attaching it to a knife.
 
I bought a praetorian that someone had ceracoated the aluminum scale. I called to ask if they could replace the scale and regrind the blade into a drop point. They couldn't and said I should just buy a new one in the configuration I wanted. I asked if I could remove the scales and have the ceracoat blasted off. They said that voids the warranty and that odds are I would strip a screw or not be able to reassemble properly....Perhaps that is all true...but I wonder...
 
Status
Not open for further replies.
Back
Top