Is LionSteel out of business?

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Rminio

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Just wondering...I bought an SR-1 Ti grip (very well made folder, BTW) and had some questions about it, emailed Gianni, info@lionsteel.it and Michele Molletta (in this order) but no answers so far - too bad, I was kind of hoping about good customer service from an Italian company too... :-(
Regards, Erminio
 
Grazie Michele! Proprio ora che avevo trovato un folder per cui vado matto...velocissima domanda su cura della lama e del pivot visto che qui (Arizona) non sono abituato a Sleipner e Teflon...lubrificazione e cura di pivot e lama, va bene la Tuf-Glide o suggerirebbe altro? Gia' che ci sono, posso chiederle perche' la scelta di quei materiali invece di S30V e bronzo/fosforo che qui vanno per la maggiore (Strider, Chris Reeve, Hinderer...)? Ancora complimenti per l'ottimo folder e grazie!
Erminio
 
I have seen your mail, sorry for the delay in answering to you..... I have just bought a new software, SolidWorks and SolidCam so It is one week that I am like a kid.... all day a school !!!!!!.... Grrrrrrr
Next Monday I will be again in my office.....
 
Rminio said:
Grazie Michele! Proprio ora che avevo trovato un folder per cui vado matto...velocissima domanda su cura della lama e del pivot visto che qui (Arizona) non sono abituato a Sleipner e Teflon...lubrificazione e cura di pivot e lama, va bene la Tuf-Glide o suggerirebbe altro? Gia' che ci sono, posso chiederle perche' la scelta di quei materiali invece di S30V e bronzo/fosforo che qui vanno per la maggiore (Strider, Chris Reeve, Hinderer...)? Ancora complimenti per l'ottimo folder e grazie!
Erminio
Click to expand...

Sleipner is not an inox steel but in all model built in this steel there are not corrosion problem. Tuf-Glide can be used for more protection.
Sleipner have a very good edge retention.
SR-1 is tested with bronze and teflon. No problem for both solution.
 
Thanks Gianni, I understand the feeling!
I'm usually a nicer guy and wouldn't create a pushy thread like this one...I was just very excited to have a nice folder like the SR-1 designed and built in Italy and a little concerned that the stupid economy put you out of business :-( Let me know about my questions when you can, thanks! Erminio
 
GianniLion said:
I have seen your mail, sorry for the delay in answering to you..... I have just bought a new software, SolidWorks and SolidCam so It is one week that I am like a kid.... all day a school !!!!!!.... Grrrrrrr
Next Monday I will be again in my office.....
Click to expand...

sounds understandable. i have been using solid works for the past few years, i am a civil engineer. hope you have fun with it!
 
As in blade steel improvement? I don't see much room for improvement in the SR-1 design...it's already very good, as I wrote.
Thanks! Erminio
 
montreal red said:
sounds understandable. i have been using solid works for the past few years, i am a civil engineer. hope you have fun with it!
Click to expand...

I do hope so!!.... :D
it is a great software, I need only some time to make practice..
 
Sorry to say, but I also had a lot troubles contacting Lionsteel by email. Here is my history of contact tries:

  • October, 4th 2011 - 1 answer from Gianni Pauletta, I answered on:
  • October, 5th 2011 - no answer
  • October, 27th 2011 - no answer
  • November, 24th 2011 - no answer
  • January, 28th 2012 - no answer

I wrote all mails to the info@lionsteel.it address. I fully understand, when people are busy or don't want to communicate with me. But then please just drop me at least a short note saying 'i will answer your mail in two weeks' or 'we don't like you.' ;)

I will write a new email today. It would be really great to get an answer this time.
 
It has been 8 days since my last email to Lionsteel now. I still got no answer. :-(
 
So, unlike what the Title of this thread hints at,

...LionSteel is alive and well,

...but bad at getting back to it's customer by email.



I do like their products, but will keep their Customer Service in mind.





Big Mike
 
Big Mike said:
So, unlike what the Title of this thread hints at,
...LionSteel is alive and well,
...but bad at getting back to it's customer by email.
I do like their products, but will keep their Customer Service in mind.
Big Mike
Click to expand...

Have you had any disservice from LionSteel?... have you heard about any post-sell disservices?
LionSteel is a small company, I am trying to take attention to any problems that happen to our items.
For this reason this year we have introduced a life warranty for defect in material and workmanship. You will find more details about LionSteel warranty at:
http://www.lionsteel.it/fast/k/en/eur/warranty/mm/default
 
GianniLion said:
Have you had any disservice from LionSteel?

... have you heard about any post-sell disservices?

LionSteel is a small company, I am trying to take attention to any problems that happen to our items.

For this reason this year we have introduced a life warranty for defect in material and workmanship.

You will find more details about LionSteel warranty at:
http://www.lionsteel.it/fast/k/en/eur/warranty/mm/default
Click to expand...



Can't say that I have,

...in fact I've never needed to contact them for any problem with their knives.


That said, I was quite surprised when I saw the "Is LionSteel out of business?" topic header.


Personally, I'm quite happy that you're doing fine.


Funny (or not so funny) how a few unanswered emails can lead to a misunderstanding that now has this topic circulating cyberspace.




Live long and prosper.




Big Mike
 
Big Mike said:
Can't say that I have,
...in fact I've never needed to contact them for any problem with their knives.
That said, I was quite surprised when I saw the "Is LionSteel out of business?" topic header.
Personally, I'm quite happy that you're doing fine.
Funny (or not so funny) how a few unanswered emails can lead to a misunderstanding that now has this topic circulating cyberspace.
Live long and prosper.

Big Mike
Click to expand...

I am trying to answer to all the mail regarding Lion Steel items..... other side it is difficult (and not obligatory) to answer to any business proposal that I receive..
For sure if I want close finally the door I will write on cyberspace the cronology of my attempts to sell something to someone.
 
Hi,

did I miss something or Lionsteel have yet to start marketing the M2 in D2 steel ?

Rgds
 
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