- Joined
- Nov 13, 2006
- Messages
- 86
I've mulled for about a week before posting this. The fact that it took this long for any of my queries to get anywhere is probably the trigger for finally writing all this up here.
First off - this is not a negative post about Knifecenter.com as a company. Throughout this still-unresolved ordeal, they've been polite, efficient in their part of the transaction, and answered a whole load of mails and calls about my order. The actual problem I have lies in the postage system they use to ship things to Australia. So if you live in the US, or any other country that doesn't require them to ship using iGlobal, then don't worry - KC still seems to be as dependable as ever.
So, what's my issue?
I ordered a couple of discontinued Foursevens flashlights from KC on the 5/26. Their website explains quite clearly about their partnership with iGlobal for shipping to Australia, going through their reasons for said partnership(customs clearences, etc etc). Aparently the shipping info/updates/etc are managed by iGlobal. In this case, since flashlights aren't restricted in Australia (as opposed to just about *any* folding knife), I wasn't too concerned.
Order placement was smooth, and the iGlobal checkout page stated that in-stock items(which these were) would ship the next day, and that tracking info would be forwarded. I selected USPS ePacket for shipping, which I was lead to believe from a Google search is sorta like First Class with a bit more tracking. Postage cost was *steep* at $51, but I really wanted the lights, and you can't really get them at many places anymore. You can seriously get USPS Express or other courier options from most places at that price.
Fast forward to the end of the next day (5/27), and the iGlobal page for my order still listed it as 'processing'. I was having a separate e-mail conversation with KC at the time about other products, and they mentioned offhand that my order had in fact shipped on the evening of the 26th(I told u - efficient!). I was a bit curious about the lack of tracking info on my order page, so called iGlobal directly to inquire(that's what it says to do on the KC site)
Now here's where it gets confusing, so I'm going to try and bullet point it:
1) I'm told by iGlobal that KC is supposed to forward tracking info to them which hasn't been done yet.
2) I then call KC, who says that USPS tracking info is supposed to be organized by iGlobal. KC just attaches an iGlobal shipping label, and forwards it to the processing centre.
3) At this point, I decide to wait over the weekend to see if things sort themselves out
4) Monday(6/1) comes, and still no update. I call iGlobal, who now inform me that their actually waiting on *another* company to organise the physical shipping(not KC), and tracking number. I'm told that iGlobal is going to send an email inquiry to this 3rd company (apparently International Delivery Solutions) and I should hear back by midday in the US
5) Nothing happens for 24hrs, so I call iGlobal yet again, who say that all they can do is send another email inquiry. They don't even have a phone number to call at International Delivery Solutions. I specifically ask what can be done to escalate things if we get no reply, and I'm basically told that there isn't much, as iGlobal doesn't handle any physical shipping.
6) I call KC again, and speak to the rep who deals with iGlobal. I'm told they'll speak to someone in management there to try and get things going.
7) I finally get a tracking number today (6/3), 8 days after placing my order. But it doesn't end there...
The tracking info that I was given *does not register*. International Delivery Solutions(IDS) claimed it was because 'USPS is currently updating their pricing system, blabla', but I've ordered 3 other packages from the US this week (a bit of an online shopping bender, I know...) using First Class Mail, and they *all* track as per usual. 6 days in the system should be more than enough for something to show up. I'm really concerned that my package has actually not even been physically been posted into the USPS system yet *after 8 days*. For $51 in postage, I expected a bit more...
Confused by all this? Imagine how I feel...
Bottom line is that I won't be ordering from KC again unless they start to offer a less convoluted shippnig method. It just feels like too many involved parties, with not enough accountability. I couldn't find any reviews here about using iGlobal from Knifecenter, so I I figured I should share...
SMALL UPDATE: So my gut feeling was confirmed, and the package is still sitting in the IDS forwarding service warehouse - not even picked up by USPS yet. 8 days and not even *shipped*. This from a company who's apparent mission statement is:
"To be the best international mail consolidator in the United States of America: efficient, fast, flexible always meeting and exceeding our customers expectations." (copy/pasted from their website)
iGlobal has now said that it will "probably ship by the end of the week". This is, however, coming from the same rep who said that it had most likely already shipped back on Monday....
First off - this is not a negative post about Knifecenter.com as a company. Throughout this still-unresolved ordeal, they've been polite, efficient in their part of the transaction, and answered a whole load of mails and calls about my order. The actual problem I have lies in the postage system they use to ship things to Australia. So if you live in the US, or any other country that doesn't require them to ship using iGlobal, then don't worry - KC still seems to be as dependable as ever.
So, what's my issue?
I ordered a couple of discontinued Foursevens flashlights from KC on the 5/26. Their website explains quite clearly about their partnership with iGlobal for shipping to Australia, going through their reasons for said partnership(customs clearences, etc etc). Aparently the shipping info/updates/etc are managed by iGlobal. In this case, since flashlights aren't restricted in Australia (as opposed to just about *any* folding knife), I wasn't too concerned.
Order placement was smooth, and the iGlobal checkout page stated that in-stock items(which these were) would ship the next day, and that tracking info would be forwarded. I selected USPS ePacket for shipping, which I was lead to believe from a Google search is sorta like First Class with a bit more tracking. Postage cost was *steep* at $51, but I really wanted the lights, and you can't really get them at many places anymore. You can seriously get USPS Express or other courier options from most places at that price.
Fast forward to the end of the next day (5/27), and the iGlobal page for my order still listed it as 'processing'. I was having a separate e-mail conversation with KC at the time about other products, and they mentioned offhand that my order had in fact shipped on the evening of the 26th(I told u - efficient!). I was a bit curious about the lack of tracking info on my order page, so called iGlobal directly to inquire(that's what it says to do on the KC site)
Now here's where it gets confusing, so I'm going to try and bullet point it:
1) I'm told by iGlobal that KC is supposed to forward tracking info to them which hasn't been done yet.
2) I then call KC, who says that USPS tracking info is supposed to be organized by iGlobal. KC just attaches an iGlobal shipping label, and forwards it to the processing centre.
3) At this point, I decide to wait over the weekend to see if things sort themselves out
4) Monday(6/1) comes, and still no update. I call iGlobal, who now inform me that their actually waiting on *another* company to organise the physical shipping(not KC), and tracking number. I'm told that iGlobal is going to send an email inquiry to this 3rd company (apparently International Delivery Solutions) and I should hear back by midday in the US
5) Nothing happens for 24hrs, so I call iGlobal yet again, who say that all they can do is send another email inquiry. They don't even have a phone number to call at International Delivery Solutions. I specifically ask what can be done to escalate things if we get no reply, and I'm basically told that there isn't much, as iGlobal doesn't handle any physical shipping.
6) I call KC again, and speak to the rep who deals with iGlobal. I'm told they'll speak to someone in management there to try and get things going.
7) I finally get a tracking number today (6/3), 8 days after placing my order. But it doesn't end there...
The tracking info that I was given *does not register*. International Delivery Solutions(IDS) claimed it was because 'USPS is currently updating their pricing system, blabla', but I've ordered 3 other packages from the US this week (a bit of an online shopping bender, I know...) using First Class Mail, and they *all* track as per usual. 6 days in the system should be more than enough for something to show up. I'm really concerned that my package has actually not even been physically been posted into the USPS system yet *after 8 days*. For $51 in postage, I expected a bit more...
Confused by all this? Imagine how I feel...
Bottom line is that I won't be ordering from KC again unless they start to offer a less convoluted shippnig method. It just feels like too many involved parties, with not enough accountability. I couldn't find any reviews here about using iGlobal from Knifecenter, so I I figured I should share...
SMALL UPDATE: So my gut feeling was confirmed, and the package is still sitting in the IDS forwarding service warehouse - not even picked up by USPS yet. 8 days and not even *shipped*. This from a company who's apparent mission statement is:
"To be the best international mail consolidator in the United States of America: efficient, fast, flexible always meeting and exceeding our customers expectations." (copy/pasted from their website)
iGlobal has now said that it will "probably ship by the end of the week". This is, however, coming from the same rep who said that it had most likely already shipped back on Monday....
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