Sirquest2k
Gold Member
- Joined
- Jan 30, 2016
- Messages
- 741
Hello All,
I typically am not too outspoken on things, but I do have to give credit when its due. I have read and seen people's experiences with Microtech and their warranty, and I was hesitant when it came time to send in my knife.
So I sent my knife to them on beginning of Feb, UPS ground shipping. They got it in their system Feb 6 and sent me an email. So my thinking is ok, so the wait begins, but I am patient and waiting for a knife is not nearly as bad as waiting on those sweet $200 ATF tax stamps for gun goodies.
To my surprise, I get a shipping notification from their Warranty Dept on Feb 20th saying my knife shipped!
Now let me say this, the process before has been, MT products have had to be registered, but after a phone conversation with their warranty they indicated to me that the old warranty ways have not carried on, and they are going to a new system. Another note is that my knife was sharpened by me, and that did not void any warranty. Also, in the past they have required that a money order be sent out for return shipping, but that was also not the case. Also, since I sent in a Microtech delta, I really didn't have to jump through hurdles like if it was an auto knife.
To get to the point, my knife was shipped back UPS ground, I received it back in perfect condition, sharpened, and with the lockbar insert replaced. They also included a Microtech Velcro patch and an outline of the repairs.
I did read somwhere in Anthony's or Microtechs instagram page that they understood the need to change their Warranty program and provide excellent customer service. I cant exactly remember the date or Post, and it wasn’t an obvious statement and it just showed an OTF knife.
I do hope that this is the beginning of a turnaround for them, as I do enjoy their knives and it restores confidence when someone backs their product!
Just my $.02
I typically am not too outspoken on things, but I do have to give credit when its due. I have read and seen people's experiences with Microtech and their warranty, and I was hesitant when it came time to send in my knife.
So I sent my knife to them on beginning of Feb, UPS ground shipping. They got it in their system Feb 6 and sent me an email. So my thinking is ok, so the wait begins, but I am patient and waiting for a knife is not nearly as bad as waiting on those sweet $200 ATF tax stamps for gun goodies.
To my surprise, I get a shipping notification from their Warranty Dept on Feb 20th saying my knife shipped!
Now let me say this, the process before has been, MT products have had to be registered, but after a phone conversation with their warranty they indicated to me that the old warranty ways have not carried on, and they are going to a new system. Another note is that my knife was sharpened by me, and that did not void any warranty. Also, in the past they have required that a money order be sent out for return shipping, but that was also not the case. Also, since I sent in a Microtech delta, I really didn't have to jump through hurdles like if it was an auto knife.
To get to the point, my knife was shipped back UPS ground, I received it back in perfect condition, sharpened, and with the lockbar insert replaced. They also included a Microtech Velcro patch and an outline of the repairs.
I did read somwhere in Anthony's or Microtechs instagram page that they understood the need to change their Warranty program and provide excellent customer service. I cant exactly remember the date or Post, and it wasn’t an obvious statement and it just showed an OTF knife.
I do hope that this is the beginning of a turnaround for them, as I do enjoy their knives and it restores confidence when someone backs their product!
Just my $.02
Last edited:
