- Joined
- Aug 19, 2014
- Messages
- 1,435
Hey guys,
I've been buying a lot of Strider lately. A LOT. Too much in fact. Having had a number of these knives pass through my hands as of recently I thought that I would take a moment on my lunch break to clear up some of the stigma surrounding these tools.
I'll start out by stating what I've heard:
Great warranty with bad communication and customer service.
Unwillingness to go outside of warranty work.
Shoddy fit and finish.
Blade play, centering issues and lock stick.
Not saying that I've only read only bad things but I have read a lot.
Of the 7 models I've had come my way, 5 have been of the most recent generation and 2 were of the older generations. The two older models exhibited many of the issues stated above. Little blade play, lock stick, less than perfect fit and finish. Nothing horrible but if they were my only experience I probably wouldn't have come back for more.
Now for the 5 models that are of the recent generation (all 2015 or newer) I can't say anything but great things. Every single one of them has been perfect. Centered, early lock up, smooth as butter and little to no stick at all and that's prior to being broke in. Truly one of my favorite designs period. I have actually compared these guys (mostly SMFs but two SNGs as well) head to head with some of their biggest competitors and in my opinion, Strider comes out on top. I have been thoroughly impressed with the new generations of Striders and I think that if you have a bad taste left in your mouth from the previous productions, c'mon and rinse it out!!
Now for the warranty -
The two older models needed a spa treatment so I decided to send them in. One of them had an aftermarket scale on it and was sold to me without the original included. Basically everyone I asked informed me that I was essentially boned when it came to Strider working on that knife.
Luckily, boned I am not.
After sending Josh (warranty guy at Strider) an email and waiting for a bit (little longer than I'd prefer, but not a big deal for a busy company) I received an email back stating that they'd be happy to refurbish the knives at no cost (save for return shipping) and replace the scale for a small charge. I was really elated with how easy it was all wrapped up and even more that my knife would be returned to factory and I wouldn't be stuck with a $300 paperweight (the aftermarket scales were not working for me.)
Overall I'm very happy with the knives and the customer service. If you haven't given Strider a try or you were left wanting more previously, I think you'll be impressed with how things have changed. Definitely for the better.
I've been buying a lot of Strider lately. A LOT. Too much in fact. Having had a number of these knives pass through my hands as of recently I thought that I would take a moment on my lunch break to clear up some of the stigma surrounding these tools.
I'll start out by stating what I've heard:
Great warranty with bad communication and customer service.
Unwillingness to go outside of warranty work.
Shoddy fit and finish.
Blade play, centering issues and lock stick.
Not saying that I've only read only bad things but I have read a lot.
Of the 7 models I've had come my way, 5 have been of the most recent generation and 2 were of the older generations. The two older models exhibited many of the issues stated above. Little blade play, lock stick, less than perfect fit and finish. Nothing horrible but if they were my only experience I probably wouldn't have come back for more.
Now for the 5 models that are of the recent generation (all 2015 or newer) I can't say anything but great things. Every single one of them has been perfect. Centered, early lock up, smooth as butter and little to no stick at all and that's prior to being broke in. Truly one of my favorite designs period. I have actually compared these guys (mostly SMFs but two SNGs as well) head to head with some of their biggest competitors and in my opinion, Strider comes out on top. I have been thoroughly impressed with the new generations of Striders and I think that if you have a bad taste left in your mouth from the previous productions, c'mon and rinse it out!!
Now for the warranty -
The two older models needed a spa treatment so I decided to send them in. One of them had an aftermarket scale on it and was sold to me without the original included. Basically everyone I asked informed me that I was essentially boned when it came to Strider working on that knife.
Luckily, boned I am not.
After sending Josh (warranty guy at Strider) an email and waiting for a bit (little longer than I'd prefer, but not a big deal for a busy company) I received an email back stating that they'd be happy to refurbish the knives at no cost (save for return shipping) and replace the scale for a small charge. I was really elated with how easy it was all wrapped up and even more that my knife would be returned to factory and I wouldn't be stuck with a $300 paperweight (the aftermarket scales were not working for me.)
Overall I'm very happy with the knives and the customer service. If you haven't given Strider a try or you were left wanting more previously, I think you'll be impressed with how things have changed. Definitely for the better.
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