No New Handles for M1?

[The Mighty Ginsu]

I emailed Lionsteel twice, looking for G10 scales for my M1. No responses.

Just give it to me straight. Is Lionsteel lying about offering replacement parts? I would rather be told honestly than have my time wasted.

 

[Akcir]

You're not the first person to get crickets.
I have tried as well, and I would say that they have ZERO customer service.
The only presence they have on the forum, is to pitch a new model, or defend a heat treat.

 

[buckthorn]

That's unfortunate. I have a Jack1 (with a second on its way) and I like it a lot. On the other hand, I don't tolerate (do business with) an unresponsive company. The US dealer was extremely helpful and easy to work with but that doesn't make up for the manufacturer's silence. Darn!

 

[The Mighty Ginsu]

They know about this forum, and they're either not reading it or they don't care. I guess that says it all.

There are a zillion great knife companies now, so there is no point to think about Lionsteel ever again.