I received a Randall Knife for Christmas this last year. I had a late elk hunt and after bagging and tagging my cow elk, I was excited to be able to use my new Randall. I was most dismayed to have the blade chip. But I called the Randall people to see what could be done. They do not make cheap knives. I got an offer to grind it out. What kind of service is this? Is this standing behind their product?