I've had a simple order in since November of 2009. I understand the recent relocation and life events the owner has gone through. I went with this company based on the reviews of all the satisfied customers who loved the end products. My order was far from complicated. I have emailed, and I have called to a full voice mail over and over. No answer. If your going to run a business, and you hit hard times then put something out that says so. Sick in the hospital? No problem. Family issues? No problem. Just put something on your website or company voicemail saying that due to problems outside your control orders have been pushed back 6 months or something to that effect. Lack of response or information is the same as saying I DON'T WANT YOUR BUSINESS. I was very much looking foward to recieving this product and am greatly disappointed thus far. Hopefully, he and his family are all fine and this is a simple case of too much to do and not enough time to do it in.