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Reate Knives Warranty Information

Discussion in 'Reate Knives' started by ReaTe, Jun 11, 2017.

  1. ReaTe


    Feb 15, 2014
    Reate Knives Warranty Information:

    *1. Each knife we send to our customer goes with some additional accessories such as little screws and steel tapered ned, just for future use.
    *2. Reate will repair or send a new one to customer and pay for the shipping for the deficient one back to China if there is a quality problem.
    *3. If you choose to replace the knife, we may replace it with the same model or one of equal value. The original knife must be shipped to our appointed address.
    *4. If the knife is damaged due to misuse, Reate can repair it free of charge, but the shipping will be borne by customer. Repairing includes changing small screws, the finishing repairing of blade and handle. The repairing can be finished within 3 to 5 working days depending on the level of damage.
    *5. Any modifications to the knife made by customer will void the warranty.

    You are always welcome to contact Reate Knives at [email protected] or [email protected] if you need any help from us.

    Thank you.
    Reate Knives.

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