Recon 1 XL in XHP!

SharpBits said:
I would request that they supply good customer service and post sales support. Not going to happen, but I can dream.
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I’m with you there, as I’ve had issues myself. I can certainly pass along that this seems to be one of the main concerns from people. I know Stick stood right up and went way beyond to make my situation right when I reached out to him after my poor customer service experience. But I doubt GSM will want to spend the money on hiring real agents. But that’s one of the biggest things they could do to repair the post LT image they have from a lot of people now.
 
100% on board with the 4" Hold Out. I strongly hinted at a "regular" Talwar for Father's Day simply because the 4" knives are a bit more practical. I have a 6" Hold Out in my desk that is a hellova knife that I don't have much use for. The 4" would be great.
 
Steely_Gunz said:
100% on board with the 4" Hold Out. I strongly hinted at a "regular" Talwar for Father's Day simply because the 4" knives are a bit more practical. I have a 6" Hold Out in my desk that is a hellova knife that I don't have much use for. The 4" would be great.
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I was kinda blown away when they re-released the 3 and 6 inches and not the 4. I'm hoping stickman comes and reads and knocks some sense into the uppers heads and makes it happen.....
 
GregB said:
I sent in a Carbon V LTC that had two half moon chips out of the edge from soft/green wood. They sent me the import @ $30 Kukri machete as a replacement. I was/am not happy.
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Did you fill out the online form or call to get the warranty replacement?

I filled out a warranty request a month ago on the site (which says to wait for a reply before sending anything in) and still haven't heard anything. Sounds like that's better than actually trying for a replacement given your experience though :/
 
GregB said:
I sent in a Carbon V LTC that had two half moon chips out of the edge from soft/green wood. They sent me the import @ $30 Kukri machete as a replacement. I was/am not happy.
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When was that? If recent, keep in mind that CV has been discontinued for almost 20 years, so not sure how they could really make it "right". But agree that a machete is not at all equivalent.
 
Yeah, I get that Carbon V hasn't been around for a hot minute, but while I don't expect CS to take a bath on a 20 year old knife that is abused, but if it came with a lifetime warranty when it was purchased, at least make it right. Like maybe replacing it with a drop forged hunter or something? Split the difference. If not that, then just be straight up and say that the warranty was with the old ownership of the company and the best they can do is give you a 20% off code to the online store.
 
What was Cold Steel’s warranty pre GSM? For some reason I’m thinking 25 years like Leatherman used to be. Also possible I’m mistaken completely. Either way, a decent explanation from them would be expected. If that Carbon V model still falls under warranty, then the machete is clearly a terrible replacement.
 
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