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Shoutout to SOG customer service

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by celtic11, Dec 29, 2012.

  1. celtic11

    celtic11

    611
    Dec 28, 2012
    SOG seems to catch a lot of flack on this board and I don't have the knife owning experience to disagree with that but I do have a positive experience to share.

    I had a SOG kilowatt that I used at work. The only thing I I didn't like was the pocket clip. The kickout on the clip would constantly snag on things and the way it was designed it was very easily bent outward. I decided to remove the screw that held the clip on, which was also the pivot screw on the blade, to modify the pocket clip. I ended up overtightening the pivot screw and stripping it out. I shipped the knife to SOG with an explanation of what I did.

    Three weeks later I received a package from SOG and inside was my knife, which had been cleaned, sharpened, and repaired a long with two stickers and a SOG hat. Not bad for a $35 knife.
     
  2. dennis357

    dennis357

    113
    Jan 13, 2010
    And replacement pocket clips are all free.
     
  3. Nader E

    Nader E Gold Member Gold Member

    Jun 2, 2010
    Your right, they did send me out a replacment pocketclip for my vulcan. Even though I had to ask 2x for it, they still got to it
     
  4. Insipid Moniker

    Insipid Moniker Gold Member Gold Member

    Feb 28, 2011
    Good to hear. I think it wouldn't take much to make them a very well thought of company and I hope that's the road they're going down.
     
  5. pbcg

    pbcg

    Oct 20, 2009
    I got a very good deal on a couple of Sog Aegis. Only thing was they were in a clam pack which I hate. You have to destroy the packaging to take the knife out.

    I called Sog and they sent me two appropriate Boxes for free and a couple of stickers. Got them in a few days. I thought that was very nice of them. Got a replacement clip for a Vulcan once. Sent if free of charge also.
     

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