Spyderco Customer Service; A Cut Above The Rest

[Kodiak PA]

Pardon the pun but this company has the best customer service I have ever seen. Buck is excellent, too but Spyderco knives have more appeal to me. I just sent my Military in to get a small (and I mean very small) bit of blade play adjusted. Darn thing came back in less than 2 weeks looking brand new. The new grind on it was much sharper when it came back than when I sent it and all the dang scratches were gone! It even smelled good! What lube do you guys use? Oh yeah, the blade play was nowhere to be seen.

What did this cost me? I just sent a check for $10 with the knife. For this I got the facelift, a catalog, a personalized letter, a small handout on knife care tips, free bubble wrap )), 2nd day Fed Ex shipment and a knife that looked brand new. This is why I keep buying Spydercos!

Thank You Spyderco!

 

[Hawkbill]

Greg:
My experience with customer service was no less satisfying! I sent my Spyderench in the have the blade re-ground anfter I carelessly dropped-it and snapped off 1/8" from the tip. I told them to call or email with repair costs should a new blade be an option. About two weeks later, the brown truck comes by and my 'rench had a blade so perfectly reground, I woulda sworn it was new!
Cost to me: shipping. I LOVE this company!!!
Brian