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Spyderco Warranty?

Discussion in 'Spyderco' started by Berickson47, Mar 18, 2018.

  1. Berickson47

    Berickson47 Gold Member Gold Member

    135
    Mar 6, 2017
    I have a brand new Spyderco Delica 4 I bought from an authorized dealer for a great price because it was their display model. But I’m sending it in to the warranty department in Golden because of issues. It’s very off center, so much so that the blade is rubbing the liner. It also has side to side play but the pivot is cranked down. Plus I can’t adjust it because of red Loctite. Are these issues the warranty department can fix? If so, how’s Spyderco’s Warranty department? I have no experience with them. Thanks.
     
  2. DeadboxHero

    DeadboxHero

    Mar 22, 2014
    I've bought enough Spyderco, ZT, Benchmade and even CRK to need some warranty love from all of em.

    Nothin is perfect.

    It's impressive more don't slip by with the volume these companies make knives at.

    Just mail it back to Spyderco with a note and email/phone number and $5 cash for return shipping. One week to process then they contact you. Otherwise contact them and go from there.
     
  3. P2P

    P2P Gold Member Gold Member

    Jul 24, 2010
    Just be specific about what bugs you, like the way off center blade. It’s my experience that there is always a little fluctuation with the centering on FRN models. Nothing that can’t be adjusted, but what you describe sounds like warranty work to me. They’ll take care of you for sure!
     
  4. PStone

    PStone

    255
    Mar 3, 2018
    How long does it take to get your replacement once they contact you? I talked to them Thursday the 8th and the decision was made to replace my knife. But still no email from them to say it’s shipped. I tried them calling this past Friday, but couldn’t get an answer.
     
  5. The Deacon

    The Deacon

    Apr 27, 2003
    Maybe I'm reading something into this, but your saying the Delica "was their display model" leads me to think you bought it in person at a store. If so, why didn't you take the time to inspect it before buying? Not saying Spyderco won't take care of you, just trying to understand the logic here.

    Depends on whether they have a replacement in stock, and on where you live. If you're in the "lower 48", and assuming they have one available, Spyderco will ship it by UPS ground, so it will take whatever time a UPS ground shipment from Colorado takes. As for the email, I can't recall ever getting one when a knife was being returned after warranty work. They all just showed up.
     
  6. Wolverine666

    Wolverine666 Gold Member Gold Member

    Dec 7, 2009
    I was wondering the same thing. Why would you (the OP) take the display model if it was so subpar? I don't understand.
     
  7. PStone

    PStone

    255
    Mar 3, 2018
    Thanks deacon! I’ll keep an eye out then.
     
  8. Danke42

    Danke42

    Feb 10, 2015
    for a great price
     
  9. Wolverine666

    Wolverine666 Gold Member Gold Member

    Dec 7, 2009

    If it had to be sent in for warranty work then I see nothing great about it.
     
  10. Danke42

    Danke42

    Feb 10, 2015
    I can't really say. For me I'd get a knife I didn't need to ship away immediately but that's me. Must have been a great price to this guy.
     
    Wolverine666 likes this.
  11. Wolverine666

    Wolverine666 Gold Member Gold Member

    Dec 7, 2009
    Same here. But yeah , must have been a steal.

    Anyway , I bet he gets the new one delivered any day now.
     
  12. sharp_edge

    sharp_edge Gold Member Gold Member

    Jul 30, 2015
    Wolverines - if the price is super attractive (let's say $20 for a display Delica 4), then it makes sense to buy it even if the guy knows there are issues with it. The question here is whether such a product is still eligible for warranty work. I'd venture to say probably yes. See he really cannot return it to the store because the issues with the knife may have been released to him by the store.
     
  13. Wolverine666

    Wolverine666 Gold Member Gold Member

    Dec 7, 2009
    True , $20 is hard to turn down.
     
  14. kingston73

    kingston73 Gold Member Gold Member

    635
    Oct 14, 2013
    I once bought a used domino that was a complete mess, barely flipped and gritty as sand. Sent it to spyderco and was completely honest, told them I’d bought it used and also tried tuning it myself. Even though it was out of warranty they still fixed it for a minor fee. Great service imo.
     
  15. Berickson47

    Berickson47 Gold Member Gold Member

    135
    Mar 6, 2017
    I inspected it but for $30 I couldn’t pass up another Delica.
     
  16. Berickson47

    Berickson47 Gold Member Gold Member

    135
    Mar 6, 2017
    It was $30. I couldn’t pass it up.
     
  17. Berickson47

    Berickson47 Gold Member Gold Member

    135
    Mar 6, 2017
    You’re exactly right. I can’t return it because it was the display model and on clearance.
     
  18. The Mastiff

    The Mastiff

    Apr 21, 2006
    Have you tried the screws on the grip? Tighten them up and see if that helps,

    Joe
     
  19. brownshoe

    brownshoe I support this site with my MIND

    Sep 6, 2002
    I did the same with a Benchmade Spike 15 years ago. Got it at a great discount due to issues, sent it in for the free warranty repair and it's still a great knife. I got a new Gentleman SOG cheap for its blemish at a great discount, but I didn't need to send it in.
     

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